Government Collection Specialist - 11.30.2026 CF
About The Position
CBE Companies is hiring Government Collection Specialists for a class starting November 30, 2026, in Cedar Falls, Iowa. Specialists help consumers find solutions to resolve their accounts while meeting customer satisfaction goals, CBE and client standards, and state and federal debt collection laws. The role is in a fast-paced call center, with a small-team dynamic and training and development support. Employees receive three weeks of paid training and may earn commissions in addition to hourly pay when they exceed expectations. The position pays $17.74–$23.00 per hour and requires meeting productivity, schedule-adherence, and quality expectations. The schedule includes three days from 8:00 a.m. to 4:30 p.m. and two shifts that run until 8:00 p.m. Applicants must be U.S. citizens or have three years of legal residence. Background checks and drug testing are required.
Requirements
- U.S. citizenship or three years of legal residence.
- High school diploma or GED.
- Effective listening, communication, and problem-solving skills.
- Ability to document phone calls accurately and completely.
- Ability to work in a team-oriented, competitive environment.
- Background check and drug testing required.
Nice To Haves
- Motivated, engaged, disciplined, personable, competitive, eager, outgoing, and reliable.
- A solution-driven mindset and interest in customer service.
- Experience is welcome, but applicants with limited experience and eagerness to learn are also considered.
Responsibilities
- Provide excellent customer service to consumers and third parties on inbound and outbound calls.
- Handle approximately 100–150 calls per day in a call center environment.
- Work with consumers to resolve their accounts.
- Use a call flow to guide calls.
- Locate consumer contact information.
- Implement client-required changes positively and efficiently.
- Review statistics provided by management to ensure job requirements are met.
- Work with management on personal growth and act on areas for improvement and opportunity.
- Collaborate positively with coworkers.
- Meet productivity, schedule-adherence, and quality expectations.
Benefits
- Potential to earn commissions in addition to hourly pay.
- Tuition reimbursement.
- Referral bonuses.
- Ongoing training and support.
- Three weeks of paid training.
- Opportunities for career advancement and professional development.
- Community outreach and employee engagement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
