Bilingual Government Collections Specialist 11.30.2026 CF

CBE Companies•Cedar Falls, IA

9d•$20 - $26

About The Position

CBE Companies is hiring a Bilingual Government Collections Specialist for a class beginning November 30, 2026. The role focuses on connecting consumers with solutions to resolve their accounts while maintaining customer satisfaction, meeting CBE and client standards, and complying with state and federal debt collection laws. Specialists work in a team-oriented, fast-paced, competitive environment and receive training and ongoing support. The work typically involves handling 100–150 inbound and outbound calls per day in a call center or remote work environment. Specialists use a call flow to guide conversations, locate consumer contact information, document calls accurately, resolve account issues, respond positively to client-required changes, and meet productivity, schedule-adherence, and quality expectations. Employees review management-provided performance statistics and work with management on personal growth and improvement. The position offers hourly pay of $20.00–$26.00, with potential for commission. Training lasts three weeks and is paid. The listed location is Cedar Falls, Iowa; relocation expenses are not covered.

Requirements

Bilingual ability, as specified by the position title.
U.S. citizenship or three years of legal residence.
High school diploma or GED.
Motivation to work in a team-oriented, competitive environment.
Effective listening, communication, problem-solving, and accurate documentation skills.
Ability to provide excellent customer service and meet client and company standards.
Background check and drug testing are required.

Nice To Haves

Prior experience is welcome, but the company also considers applicants with limited experience who are eager to learn.
Motivation, engagement, discipline, personable and outgoing nature, competitiveness, reliability, and eagerness to learn.

Responsibilities

Provide excellent customer service to consumers and third parties on inbound and outbound calls.
Handle approximately 100–150 calls per day.
Work with consumers to find a resolution for their accounts.
Follow the call flow that guides calls.
Locate consumer contact information.
Accurately document calls and comply with state and federal debt collection laws.
Implement client-required changes positively and efficiently.
Review statistics provided by management to ensure job requirements are being met.
Work with management on personal growth and act on areas for improvement and opportunity.
Collaborate positively with co-workers.
Meet productivity, schedule-adherence, and quality expectations.