General Merchandise Department Manager

Hy-Vee • Olathe, KS

5d

About The Position

The GM Department Manager sets standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The manager coordinates delivery of quality merchandise at competitive retail prices and helps create a friendly, helpful shopping experience. The role oversees department employees and operations, including staffing, scheduling, merchandising, purchasing, pricing, bookkeeping, inventory, sales analysis, and customer issue resolution. The manager also ensures appropriate product storage and freshness, controls shrink, and maintains equipment and compliance with company policies and store guidelines.

Requirements

• High school diploma.
• One to three years of similar or related work experience.
• Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people and provide basic direction.
• Ability to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
• Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
• Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
• Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

• Promote a friendly, positive atmosphere and provide prompt, courteous, efficient customer service throughout the store.
• Set and maintain standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
• Recruit, hire, train, supervise, discipline, and evaluate department employees.
• Determine department goals with the store director; establish weekly schedules and daily work plans.
• Inspect signage and displays, order merchandise for replenishment, plan displays and promotions, and determine pre-orders.
• Communicate with employees about sales and ideas, and handle and resolve customer issues.
• Calculate retail pricing and ensure merchandise is priced correctly and competitively.
• Extend and post invoices and oversee department bookkeeping procedures.
• Analyze weekly and monthly sales and trends against actuals, prepare advertising projections, and write advertisements.
• Conduct department inventory and maintain appropriate temperatures and storage procedures to preserve freshness and control shrink.
• Troubleshoot equipment and ensure maintenance is performed.
• Follow department and company guidelines for hygiene, dress, and other policies; report as scheduled and work expected hours.
• Attend meetings and seminars and participate in continuing education.
• Fill displays and work in the sales area; unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
• Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
• Instruct, assign, review, and plan the work of others; maintain standards, allocate personnel, and coordinate activities.
• Purchase product for the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED