General Merchandise Department Manager

Hy-Vee•Overland Park, KS

About The Position

The General Merchandise Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager coordinates delivery of quality products at competitive retail prices and is responsible for purchasing product for the department. The role supervises General Merchandise Department employees and reports to the District Store Director, Store Manager, and the Assistant Manager of Health Wellness Home, Store Operations, and Perishables. The position involves recruiting, hiring, training, supervising, disciplining, and evaluating employees; setting department goals with the store director; scheduling work; ordering and pricing merchandise; managing displays, promotions, and inventory; reviewing sales and trends; preparing advertising projections and ads; handling customer issues; and overseeing department bookkeeping. The manager helps maintain appropriate product storage and temperatures, equipment maintenance, department standards, and company policies. The role also provides customer service, supports sales-floor work, receives deliveries, and assists elsewhere in the store as needed. This is a fast-paced work environment with daily exposure to dirt, noise, and equipment-movement hazards, and occasional exposure to electrical shock. The position requires medium physical work, including lifting or moving objects with exertion of up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly. Applicants must be at least 18. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma.
One to three years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; conduct interviews to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability covering distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Coordinate delivery of quality products at competitive retail prices.
Promote a friendly, helpful customer-service atmosphere and assist customers with product questions, locating or reaching products, carrying heavy items, and other shopping needs.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, create weekly work schedules, and establish daily work plans.
Inspect signage and displays, order merchandise for replenishment, and communicate with employees about sales and ideas.
Handle and resolve customer issues.
Set retail prices and ensure merchandise is priced correctly and competitively.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write ads.
Conduct department inventory; plan displays and promotions; and determine pre-orders.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot equipment and ensure maintenance is performed.
Maintain department and company standards for personal hygiene, dress, and policy compliance.
Report to work as scheduled and work the expected number of hours.
Attend meetings and seminars and participate in continuing education.
Fill displays and work in the sales area.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Perform departmental duties and special projects as required and assist in other store areas as needed.
Instruct, assign, review, and plan the work of others; maintain standards; allocate personnel; and coordinate others' activities.