General Merchandise Department Manager

Hy-Vee•Robbinsdale, MN

About The Position

The General Merchandise Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager coordinates delivery of quality products at competitive retail prices and oversees department purchasing, operations, staffing, merchandising, pricing, inventory, and bookkeeping. The role reports to the District Store Director, Store Manager, or an Assistant Manager, and supervises General Merchandise Department employees. The manager promotes a friendly, helpful shopping experience, handles customer issues, and supports store operations. The position involves working in a fast-paced environment with daily exposure to dirt, noise, and equipment movement hazards, and occasional exposure to electrical shock. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma.
One to three years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview people to obtain basic information; and guide people by providing basic direction.
Ability to physically perform medium work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Ability to work in a fast-paced environment with daily exposure to dirt, noise, and equipment movement hazards, and occasional exposure to electrical shock.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Provide prompt, courteous, and helpful customer service, including assisting customers with products, carrying or loading heavy items, and passing along suggestions or requests.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, establish weekly work schedules, and create daily work plans.
Inspect signage and displays, order merchandise for replenishment, and communicate sales information and ideas to employees.
Handle and resolve customer issues.
Calculate retail pricing and ensure merchandise is priced correctly and competitively.
Process invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
Conduct department inventory; plan displays and promotions; and determine pre-orders.
Maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow department and company guidelines for personal hygiene, dress, and other policies; report to work as scheduled and work expected hours.
Attend meetings and seminars and participate in continuing education.
Fill displays and work in the sales area; unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Perform departmental duties, assist in other store areas as needed, and complete other related duties and special projects.
Instruct, assign, review, and plan the work of others; maintain standards; allocate personnel; and coordinate activities.