General Merchandise Department Manager

Hy-Vee•Eagan, MN

About The Position

The General Merchandise Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability, and coordinates delivery of quality products at competitive retail prices. The manager promotes a friendly, helpful shopping experience, supports customers throughout the store, and addresses customer concerns. This role recruits, hires, trains, supervises, disciplines, and evaluates department employees. In coordination with the Store Director, the manager sets department goals, plans weekly schedules and daily work, manages merchandise ordering and replenishment, oversees pricing and bookkeeping, and analyzes sales and trends. The manager also conducts inventory, plans displays and promotions, monitors storage procedures, and ensures equipment maintenance. The position includes working in the sales area, stocking displays, unloading and checking in deliveries, and assisting in other store areas as needed. It requires daily contact with suppliers, vendors, and the general public, and includes responsibility for purchasing department products. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma.
One to three years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to physically perform medium work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.

Responsibilities

Maintain a positive, friendly, and team-oriented atmosphere.
Provide prompt, courteous, efficient customer service and assist customers with product searches, heavy items, and requests.
Set and maintain standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the Store Director, prepare weekly work schedules, and establish daily work plans.
Inspect signage and displays and order merchandise for replenishment.
Communicate with employees about sales and ideas and resolve customer issues.
Calculate retail pricing and ensure merchandise is priced correctly and competitively.
Process invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write ads.
Conduct department inventory and plan displays, promotions, and pre-orders.
Ensure proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow department and company policies, including personal hygiene, dress, and store guidelines.
Report to work as scheduled and work the expected number of hours.
Fill displays, work in the sales area, unload trucks, check in merchandise, and place products in appropriate storage.
Attend meetings and seminars and participate in continuing education.
Assist in other store areas and perform other job-related duties and special projects as needed.