General Merchandise Department Manager

Hy-Vee, Inc.•Robbinsdale, MN

3d•$21 - $26

About The Position

The General Merchandise Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager coordinates delivery of quality merchandise at competitive retail prices and is responsible for purchasing products for the department. The role supervises department employees and supports customers throughout the store while maintaining company policies and store guidelines.

Requirements

High school diploma.
One to three years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, and to use depth perception, color vision, and field of vision.

Responsibilities

Set and maintain standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Promote a friendly, helpful customer experience by greeting customers, answering questions and calls, assisting with merchandise, and addressing customer concerns.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Set department goals with the Store Director, create weekly schedules, and establish daily work plans.
Inspect signage and displays, order replenishment products, plan promotions and displays, and determine pre-orders.
Communicate with employees about sales and ideas.
Set retail prices, ensure pricing is correct and competitive, and extend and post invoices while overseeing department bookkeeping.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write advertisements.
Conduct department inventory and maintain appropriate product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure required maintenance is performed.
Follow department and company guidelines for personal hygiene, dress, and other policies; report to work as scheduled and work expected hours.
Fill displays, work in the sales area, unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Attend meetings and seminars and participate in continuing education.
Assist in other store areas and perform departmental duties, special projects, and other job-related tasks as needed.