General Merchandise Department Manager

Hy-Vee, Inc.•Overland Park, KS

About The Position

The General Merchandise Department Manager sets standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The manager coordinates delivery of quality products at competitive retail prices and is responsible for purchasing products for the department. This role recruits, trains, supervises, and evaluates department employees; coordinates schedules and daily work; oversees merchandise, pricing, inventory, bookkeeping, displays, promotions, and customer issues; and helps maintain product freshness and control shrink. The manager also provides customer service, supports sales-floor and delivery tasks, maintains equipment, follows company policies, and assists elsewhere in the store as needed. The position reports to the District Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables. GM Department Employees report to this position. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma.
One to three years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people and provide basic direction.
Ability to perform medium physical work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability, with or without correction, from less than 20 inches to more than 20 feet, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a friendly, helpful atmosphere and provide prompt, courteous, efficient service to customers, including assisting with product locations, hard-to-reach or heavy items, and customer suggestions or requests.
Answer customer calls promptly and handle and resolve customer issues.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the Store Director, prepare weekly work schedules, and establish daily work plans.
Inspect signage and displays, assess merchandise quality and quantity, and order products for replenishment.
Communicate with employees about sales and ideas.
Set retail prices and ensure merchandise is priced correctly and competitively.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends against actuals, prepare advertising projections, and write ads.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper product temperatures and storage procedures to protect freshness and control shrink.
Understand and troubleshoot equipment and ensure maintenance is performed.
Follow department and company rules for personal hygiene, dress, and other policies; report as scheduled and work expected hours.
Attend meetings and seminars and participate in continuing education.
Fill displays, work in the sales area, unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Instruct, assign, review, and plan the work of others; maintain standards, allocate personnel, and coordinate activities.