General Merchandise Department Manager

Hy-Vee, Inc.•Silvis, IL

1d•$17 - $21

About The Position

The General Merchandise Department Manager sets standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The role coordinates delivery of quality products at competitive retail prices and supports a friendly, helpful shopping experience. The manager recruits, hires, trains, supervises, disciplines, and evaluates department employees; coordinates department goals, schedules, and work plans; manages ordering, pricing, inventory, promotions, bookkeeping, and sales analysis; and ensures proper product storage and equipment maintenance. The position reports to the District Store Director, Store Manager, and Assistant Managers for Health Wellness Home, Store Operations, and Perishables. GM Department Employees report to this role.

Requirements

High school diploma.
One to three years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Maintain a positive, friendly atmosphere through flexibility, teamwork, and professional conduct.
Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, appearance, and profitability.
Provide prompt, courteous, efficient, and helpful customer service throughout the store.
Assist customers by locating products, retrieving out-of-reach items, loading or unloading heavy items, and relaying suggestions or requests.
Answer telephone calls promptly and provide friendly, helpful service.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the Store Director, create weekly work schedules, and establish daily work plans.
Inspect signage and displays, assess merchandise quality and quantity, and order replenishment product.
Communicate with employees about sales and ideas, and resolve customer issues.
Calculate retail pricing and ensure products are priced correctly and competitively.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare ad projections, and write ads.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow department and company policies, hygiene requirements, dress standards, and store guidelines.
Report to work as scheduled and work the expected number of hours.
Attend meetings and seminars and participate in continuing education.
Fill displays, work in the sales area, unload trucks, check in deliveries, and place merchandise in appropriate storage.
Perform departmental duties, assist in other store areas, and complete other related duties and special projects as required.
Instruct, assign, review, and plan others' work; maintain standards, allocate personnel, and coordinate activities.