(USA) GM Coach (Non-Complex) - WM, Management
About The Position
The GM Coach (Non-Complex) leads and develops teams, drives customer service and financial performance for a designated store area, and ensures operational processes and company standards are followed. The role involves coaching associates, communicating expectations and business objectives, supporting company initiatives and change efforts, and fostering a workplace where associates feel supported and included. The GM Coach monitors profit-and-loss performance, budgets, expenses, merchandise presentation, seasonal transitions, inventory flow, and shrink. The role develops and implements action plans to meet sales and profit goals, improve customer experience, and address operational deficiencies. It also hires, trains, mentors, recognizes, and develops associates, while coordinating work with stakeholders and ensuring compliance with company policies, values, and ethical standards. Walmart describes its culture and expectations through Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The role supports continuous improvement, learning, accountability, customer-first decisions, and Walmart’s stated goal of becoming a regenerative company.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; tour stores and provide feedback to associates.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
- Model and reinforce customer service standards, support customer service and community outreach initiatives, resolve customer concerns, and implement plans to improve customer experience.
- Review profit-and-loss statements; assist with budgeting, forecasting, and expense control for the designated business area.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to reduce shrink and achieve sales and profit goals.
- Hire, train, mentor, assign duties to, recognize, and develop associates; communicate expectations and support staffing and growth needs.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and track progress toward customer and business goals.
- Identify improvement opportunities, demonstrate adaptability, and encourage continuous learning and use of new technologies and skills.
- Ensure compliance with company policies and procedures, support the Open Door Policy, and provide guidance on ethical business practices.
- Promote belonging, collaboration, accountability, integrity, and customer-first decision-making.
- Support Walmart’s stated goal of becoming a regenerative company through positive impact, eliminating waste, and participating in local giving.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
