(USA) GM Coach (Non-Complex) - WM, Management

Walmart•Fernley, NV

13d•Onsite

About The Position

The GM Coach leads and develops teams while overseeing store-area operations, customer service, financial performance, sales, staffing, and compliance. The role teaches and trains associates, tours stores to observe operations and provide feedback, communicates company direction and business objectives, and leads change efforts. It models Walmart’s One Best Way service approach and ensures customer needs and concerns are resolved while improving the customer experience. The position is responsible for reviewing profit-and-loss performance, supporting budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to achieve sales and profit goals and mitigate shrink. It hires, trains, mentors, assigns, and recognizes associates; sets expectations; supports belonging and talent development; and helps meet staffing needs. The GM Coach also coordinates assignments with stakeholders, tracks progress toward goals, identifies improvement opportunities, promotes continuous learning, and ensures compliance with company policies and values. The role is based at the listed Walmart location in Fernley, Nevada. The stated annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Some positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential where applicable.

Requirements

At least two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and are subject to state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates; tour stores and provide feedback.
Communicate and collaborate with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and communicate clear expectations, guidance, and business objectives.
Model exceptional customer service and Walmart’s One Best Way service model; support customer-service initiatives and resolve customer needs, complaints, and issues.
Develop and implement action plans to correct service deficiencies and improve the customer experience.
Review profit-and-loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, and supervise associates; assign duties, set expectations, provide recognition, and support staffing needs.
Promote a workplace culture of belonging and develop qualified associates to support company growth.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
Set and communicate goals, build accountability, measure progress, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures; support the Open Door Policy and provide guidance on business processes and practices.
Demonstrate integrity, customer focus, adaptability, continuous improvement, and support for Walmart’s stated values and regenerative-company goal.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit program, with tuition, books, and fees paid for eligible programs, subject to eligibility requirements.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.