(USA) GM Coach (Non-Complex) - WM, Management

Walmart•Ashtabula, OH

19d•$65,000 - $100,000•Onsite

About The Position

The GM Coach leads and develops teams, supports store operations, and drives customer service and financial performance in the designated store area. The role includes coaching associates through store tours, training, and feedback; communicating company direction and business objectives; and leading change efforts. The GM Coach models Walmart’s One Best Way service standards, resolves customer issues, supports community outreach, and leads process improvements to deliver a high-quality customer experience. The GM Coach reviews profit and loss statements, supports budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops plans to reduce shrink and achieve sales and profit goals. The role hires, trains, mentors, recognizes, and supervises associates, promotes a culture of belonging, and helps meet staffing and business needs. The GM Coach coordinates activities with stakeholders, sets goals, measures progress, identifies improvement opportunities, and ensures compliance with company policies, values, and ethical standards. Walmart describes its workplace values as Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. These include building inclusive, high-performing teams; acting with integrity and accountability; putting customers first and using data to make decisions; and supporting continuous improvement, learning, and change. The position offers an annual salary range of $65,000 to $100,000, with annual or quarterly performance bonuses. Additional compensation may include a regional pay zone or complex-structure differential, and a state pay differential may apply. The primary location listed is 3551 N Ridge Rd E, Ashtabula, Ohio.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, coach, and develop teams by touring stores, listening to associates, and providing feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model exceptional customer service and the One Best Way service model; support customer service initiatives and community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive sales and financial performance in the designated store area by reviewing profit and loss statements and supporting budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to reduce shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and supervise associates; assign duties, set expectations, support staffing needs, and promote belonging.
Coordinate job-related activities and assignments, maintain stakeholder relationships, set objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
Promote continuous learning, use of new technologies and skills, and improvement through change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.