(USA) GM Coach (Non-Complex) - WM, Management
About The Position
The GM Coach leads and develops teams while overseeing customer service, financial performance, sales, and operational execution in a designated store area. The role teaches and trains associates, communicates company direction and business objectives, supports change efforts, and provides clear expectations and feedback. It models Walmart’s customer-service standards and resolves customer issues while improving the quality of the customer experience. The GM Coach reviews financial performance, assists with budgeting and forecasting, controls expenses, and monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. The role develops action plans to reduce shrink and achieve sales and profit goals. It hires, trains, mentors, assigns work to, and recognizes associates; promotes belonging; and develops talent to meet staffing and business needs. The position coordinates work with stakeholders, tracks goals and results, identifies improvement opportunities, supports company initiatives, and ensures compliance with company policies and procedures. It is expected to uphold Walmart’s values and standards of ethics and integrity, serve customers and members, support continuous improvement and learning, and contribute to Walmart’s goal of becoming a regenerative company.
Requirements
- Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience.
- Complete all job-required training and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific criminal background check and firearms-authorized training.
- For facilities that sell only ammunition where state requirements apply, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; tour stores and provide associate feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Introduce and lead company change efforts, set clear expectations, and communicate business objectives effectively.
- Model exceptional customer service and the One Best Way service model; support customer-service initiatives and community outreach programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
- Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to reduce shrink and meet sales and profit goals.
- Hire, train, mentor, assign duties to, and recognize associates; communicate expectations and develop qualified associates to meet staffing needs.
- Promote a workplace culture of belonging and support associate growth and performance.
- Coordinate and oversee job-related activities and assignments; build stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
- Support the Open Door Policy and provide direction on applying company policies and practices.
- Promote continuous learning, adaptability, use of new technologies and skills, and support for associates through change.
- Support Walmart’s goal of becoming a regenerative company, including creating belonging, eliminating waste, and participating in local giving.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase program.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave and family care leave.
- Bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
