(USA) GM Coach (Non-Complex) - WM Store 185 Gainesville, TX
About The Position
The GM Coach leads and develops teams, delivers exceptional customer service, and drives financial performance and sales in the designated store area. The role oversees merchandising, seasonal transitions, inventory flow, operational processes, budgeting, expense control, and shrink mitigation to help achieve sales and profit goals. It supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. The GM Coach also coordinates work and initiatives with stakeholders, communicates business objectives, identifies improvement opportunities, and ensures compliance with company policies and procedures. The position models Walmart's values by building inclusive, high-performing teams; acting with integrity; serving customers and members; and striving for excellence through continuous improvement, learning, and adaptation to change. The role is based at the Walmart store at 1800 Lawrence St, Gainesville, Texas.
Requirements
- Meet one of the following minimum qualification paths: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop associates; provide feedback, guidance, and clear expectations.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts and support implementation of business solutions.
- Model customer service standards and support customer service initiatives, including community outreach.
- Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve customer experience.
- Review profit-and-loss statements and assist with budgeting, forecasting, and expense control.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, and supervise associates; assign duties, recognize contributions, and support staffing needs.
- Coordinate and oversee job-related activities and assignments, build stakeholder relationships, and measure progress toward goals.
- Identify and address improvement opportunities, encourage continuous learning, and demonstrate adaptability.
- Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and Open Door Policy.
- Promote a culture of belonging, accountability, integrity, customer focus, and continuous improvement.
Benefits
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
