(USA) GM Coach (Non-Complex) - WM

Walmart•Batesville, AR

26d•$65,000 - $100,000•Onsite

About The Position

This position is responsible for leading and developing teams effectively by teaching, training, and actively listening to associates. The role involves touring stores, providing feedback, and communicating and collaborating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The GM Coach introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. They model and demonstrate exceptional customer service standards, manage and support customer service initiatives, ensure customer needs are met, and develop action plans to correct deficiencies. Additionally, the role drives financial performance and sales by reviewing Profit Loss statements, managing budgets, forecasting, and controlling expenses. The GM Coach monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. They provide supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates. The role also involves coordinating, completing, and overseeing job-related activities and assignments, developing relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, and measuring progress. The GM Coach ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity. The role emphasizes respecting the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive. It also involves working collaboratively, building strong and trusting relationships, and communicating with impact, energy, and positivity. The GM Coach attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments. Acting with integrity involves maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, and holding oneself and others accountable. The role supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world. Serving customers and members involves delivering results while putting the customer first, considering how, where, and when customers shop, and applying the EDLP and EDLC business models. Decisions are made based on data insights and analysis, balancing short and long-term priorities, and considering all stakeholders when making plans. Striving for excellence involves displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. This includes driving continuous improvements, adopting and encouraging new technologies and skills, and supporting others through change.

Requirements

2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates.
Tours stores and provides feedback to associates.
Communicates and collaborates with all levels of associates regarding store operations, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts.
Provides clear expectations and guidance to implement business solutions.
Communicates business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates.
Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies.
Provides process improvement leadership to ensure a high-quality customer experience.
Drives the financial performance and sales of the designated store area.
Reviews and evaluates Profit Loss statements.
Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates.
Coordinates, completes, and oversees job-related activities and assignments.
Develops and maintains relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives.
Builds accountability for and measures progress in achieving results.
Identifies and addresses improvement opportunities.
Demonstrates adaptability and promotes continuous learning.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy.
Provides direction and guidance on applying policies and procedures in executing business processes and practices.
Builds high-performing teams.
Embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Works collaboratively.
Builds strong and trusting relationships.
Communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent.
Empowers and develops talent.
Recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Considers and adapts to how, where, and when customers shop.
Applies the EDLP and EDLC business models to all plans.
Makes decisions based on data insights and analysis.
Balances short and long-term priorities.
Considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn.
Takes calculated risks.
Demonstrates courage and resilience.
Encourages learning from mistakes.
Drives continuous improvements.
Adopts and encourages the use of new technologies and skills.
Supports others through change.

Benefits

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.)