Global Software Support Engineer II

Applied Materials•Phoenix, AZ

2d•$86,500 - $119,000

About The Position

The Global Software Support Engineer II analyzes and collaborates to resolve Applied Materials equipment software application and systems issues of moderate complexity. The role investigates customer high-value problems, systemic bugs, and software failures, and provides customer support through a software ticketing system. The engineer provides timely updates to stakeholders and aligns work with group objectives. The position also supports creating, testing, and verifying software change notifications and key feature procedures; developing customer-focused feature documentation; and contributing to software specifications, design, testing, and documentation reviews in response to customer requests. It includes helping train junior engineers and supporting detailed product operation. The role requires curiosity, attention to detail, effective prioritization, self-management, clear written and verbal communication, and a focus on teamwork and quality. The position is based in Phoenix, Arizona, with travel required 20% of the time. Relocation is eligible.

Requirements

Expanded conceptual knowledge in the relevant discipline and ability to broaden capabilities.
Understanding of key business drivers and ability to apply that understanding to own work.
Ability to solve straightforward problems by analyzing possible solutions using technical experience, judgment, and precedents.
Ability to explain complex information to others in straightforward situations.
Attention to detail and curiosity, with a desire to understand issues.
Ability to self-manage and act as a self-starter.
Excellent written and verbal communication skills.
Focus on teamwork and quality work.
Willingness to travel 20% of the time.

Responsibilities

Analyze and collaborate to resolve equipment software application and systems issues of moderate complexity.
Learn about and investigate customers’ high-value problems, systemic bugs, and software failures.
Provide customer software support through the software ticketing system.
Provide timely updates and reports to stakeholders on key customer software issues, aligning work with group objectives.
Create, test, and verify software change notifications and key feature procedures for product software.
Participate in developing customer-focused documentation for external software features.
Participate in equipment software specification and design, testing, and documentation reviews as appropriate for customer requests.
Assist in training junior-level engineers and provide detailed product operation guidance.
Participate in after-action reviews to determine root cause.
Document work activities in line with BKM practices.
Manage multiple priorities and focus on the most important work.