Global Software Support Engineer I

Applied Materials • Dallas, TX

3d

About The Position

Applied Materials is hiring a Global Software Support Engineer I in Dallas-Richardson, Texas. The role provides software support for Applied Materials equipment, resolving low-complexity application and systems issues with some supervision. The engineer supports customers through a software ticketing system and assists with analysis of issues reported on customer tools by field engineers. The position involves learning product software, troubleshooting tools, infrastructure, documentation, customer features, and software installation and upgrade instructions. The role has no supervisory responsibilities and is accountable for developing a technical contribution. Travel is required 20% of the time, and relocation assistance eligibility is stated.

Requirements

• Demonstrate conceptual knowledge of theories, practices, and procedures within a discipline.
• Apply general business knowledge developed through education or past experience.
• Use existing procedures to solve standard problems and analyze information and standard practices to make judgments.
• Exchange straightforward information, ask questions, and check for understanding.
• Be detail-oriented and curious, and seek to understand.
• Be a self-starter with the ability to self-manage.
• Have excellent written and verbal communication skills.
• Focus on teamwork and quality work.

Responsibilities

• Understand and resolve Applied Materials equipment software application and systems issues of low complexity with some supervision.
• Provide customer software support through the Software Ticketing system.
• Assist in analyzing software issues reported on customer tools by field engineers, aligning and delivering work in line with group objectives.
• Develop a beginner-level understanding of BU products, system software, software troubleshooting tools and BKMs, and the infrastructure needed to meet work delivery requirements.
• Complete company-level training and certifications needed to gain specific product knowledge.
• Become familiar with equipment software documentation, key customer features, and installation and upgrade instructions for software product releases.
• Participate in after-action reviews to determine root causes.
• Document work activities in line with BKM practices.
• Manage multiple priorities and focus on the most important work.

Benefits

• Comprehensive benefits package.
• May be eligible for participation in a bonus program, as applicable.
• May be eligible for a stock award program, as applicable.
• Relocation eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed