Global Software Support Engineer I

Applied Materials•Austin, TX

4d•$70,000 - $95,500

About The Position

Applied Materials is seeking a Global Software Support Engineer I to support its equipment software applications and systems. The role resolves low-complexity software issues with some supervision and provides customer support through a software ticketing system. It also assists in analyzing issues reported on customer tools by field engineers and aligns work with group objectives. The position calls for beginner-level familiarity with business-unit products, system software, troubleshooting tools, best-known methods (BKMs), and supporting infrastructure. The engineer learns product knowledge through required company trainings and certifications, and becomes familiar with equipment software documentation, key customer features, and software release installation and upgrade instructions. The role has no supervisory responsibilities and is accountable for developing a technical contribution. It uses existing procedures and standard practices to solve routine problems, meet objectives and deadlines, and contribute to team work. The position is based in Austin, Texas, is full time, requires travel 20% of the time, and is eligible for relocation.

Requirements

Beginner-level understanding of business-unit products, system software, software troubleshooting tools and BKMs, and the infrastructure necessary to meet work delivery requirements.
Excellent written and verbal communication skills.
Attention to detail, curiosity, and a desire to understand.
Ability to manage many priorities and focus on the most important work.
Ability to self-manage and act as a self-starter.
Teamwork orientation and commitment to quality work.

Responsibilities

Resolve low-complexity Applied Materials equipment software application and systems issues with some supervision.
Provide customer software support through the software ticketing system.
Assist in analyzing software issues reported on customer tools by field engineers.
Align and deliver work in line with group objectives.
Complete company-level trainings and certifications needed to gain specific product knowledge.
Become familiar with equipment software documentation, key customer features, and software product release installation and upgrade instructions.
Participate in after-action reviews to determine root cause.
Document work activities in line with BKM practices.
Manage multiple priorities and focus on what is most important.
Self-manage work and contribute to teamwork and quality work.