Global Software Support Engineer I

Applied Materials•Austin, TX

3d•Onsite

About The Position

The Global Software Support Engineer I supports Applied Materials equipment software applications and systems. The role resolves low-complexity issues with some supervision, provides customer support through the software ticketing system, and assists field engineers in analyzing software issues reported on customer tools. The engineer develops beginner-level knowledge of business unit products, system software, troubleshooting tools, best-known methods (BKMs), and supporting infrastructure. The position also involves completing required company training and certifications and becoming familiar with equipment software documentation, key customer features, and software release installation and upgrade instructions. This role has no supervisory responsibilities and is accountable for developing a technical contribution. It uses established procedures to solve standard problems and works within standardized practices to meet objectives and deadlines. The position is based in Austin, Texas, includes 20% travel, and is eligible for relocation.

Requirements

Excellent written and verbal communication skills.
Ability to manage many priorities and focus on what is most important.
Ability to work independently and self-manage.
Attention to detail and curiosity, with a willingness to seek understanding.
Focus on teamwork and quality work.

Responsibilities

Understand and resolve low-complexity Applied Materials equipment software application and systems issues with some supervision.
Provide customer software support through the software ticketing system.
Assist in analyzing software issues reported on customer tools by field engineers, aligning and delivering work in line with group objectives.
Develop beginner-level understanding of business unit products, system software, troubleshooting tools and BKMs, and the infrastructure needed to meet work delivery requirements.
Complete company-level training and certifications needed to gain specific product knowledge.
Become familiar with equipment software documentation, key customer features, and installation and upgrade instructions for software product releases.
Participate in after-action reviews to determine root cause.
Document work activities in line with BKM practices.
Manage multiple priorities and focus on the most important work.
Self-manage and contribute to teamwork and quality work.