Global Software Support Engineer I
About The Position
The Global Software Support Engineer I supports Applied Materials equipment software applications and systems. The role resolves low-complexity issues with some supervision, provides customer support through a software ticketing system, and assists with analysis of software issues reported by field engineers. The engineer works in line with group objectives and develops a beginner-level understanding of business-unit products, system software, troubleshooting tools, best-known methods (BKMs), and supporting infrastructure. The position requires completing company training and certifications to gain product knowledge, becoming familiar with equipment software documentation and key customer features, and understanding software product release installation and upgrade instructions. The engineer documents work in accordance with BKM practices, participates in after-action reviews to help determine root causes, manages competing priorities, and collaborates with a focus on quality. The role has no supervisory responsibilities and is accountable for developing a technical contribution. Travel is required 20% of the time; relocation is eligible.
Requirements
- Beginner-level understanding of business-unit products, system software, software troubleshooting tools and BKMs, and supporting infrastructure.
- Excellent written and verbal communication skills.
- Ability to manage priorities and focus on what is most important.
- Ability to self-manage and act as a self-starter.
- Attention to detail, curiosity, and an interest in understanding issues.
- Teamwork and commitment to quality work.
Responsibilities
- Resolve low-complexity Applied Materials equipment software application and systems issues with some supervision.
- Provide customer software support through the software ticketing system.
- Assist in analyzing software issues reported on customer tools by field engineers.
- Align and deliver work in line with group objectives.
- Complete company-level training and certifications needed to gain specific product knowledge.
- Become familiar with equipment software documentation, key customer features, and software product release installation and upgrade instructions.
- Participate in after-action reviews to determine root causes.
- Document work activities in line with BKM practices.
- Manage multiple priorities and focus on the most important work.
- Work collaboratively with a focus on teamwork and quality.
Benefits
- Comprehensive benefits package
- Candidates may be eligible for participation in a bonus program, as applicable.
- Candidates may be eligible for a stock award program, as applicable.
- Relocation eligible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
