Software Support Engineer I

In-N-Out Burger•Irvine, CA

2d•$39 - $43•Onsite

About The Position

In-N-Out Burger’s Information Technology team is hiring a full-time ERP Software Support Engineer I for its Irvine, California office. This frontline technical resource provides real-time support for internal systems used by stores and support departments, identifying, troubleshooting, and resolving issues related to software implementation, functionality, and upgrades. The role may also involve developing updates and training users to navigate internal systems and software products. The position reports to the ERP Development Supervisor. The role includes training in Oracle SQL and PL/SQL, basic Linux commands, and cloud development platforms. The position is full-time, non-exempt, and hourly, with office hours Monday through Friday, 8:00 a.m. to 5:00 p.m. In-N-Out Burger expects to close its Irvine office in 2029. Newly hired Irvine associates may participate in a group move to Tennessee with relocation assistance or work from the western headquarters in Baldwin Park, California, upon its opening in 2029.

Requirements

In-N-Out Burger store experience: active associates must be Level 3 or higher to apply.
If previously employed by In-N-Out Burger, must be eligible for rehire.
Associates must be in good standing, with no written warnings within the last six months; one year in good standing is preferred.
Understanding of PowerShell and Windows desktop operating systems.

Nice To Haves

Previous or current employment with In-N-Out Burger.
OSC, IT, technical, computer, or troubleshooting experience.
Experience with technical support or a help desk.
Bachelor’s degree in Information Systems Management, Computer Science, Business, or Engineering.
At least one year of experience in software development, programming, technical support, or quality assurance.
Experience with business processes related to human resources, payroll, accounting, and inventory.
Basic proficiency in Microsoft Office, PowerShell scripting, Windows desktop operating systems, VS Code, Git and GitHub, HTML, CSS, JavaScript, SQL, Oracle Visual Builder Studio, and Oracle Integration Cloud.

Responsibilities

Train in Oracle SQL and PL/SQL, basic Linux commands, and cloud development platforms.
Document issues and solutions, generate reports, and maintain documentation.
Identify issues requiring escalation and route them to the appropriate parties for resolution.
Provide user training on networks, systems, and applications.
Serve as a point of contact to ensure software is online, maintained, and functioning.
Provide technical support; troubleshoot, diagnose, and resolve technical issues.
Use best practices and collaborate across teams to meet store and support needs.
Troubleshoot issues with and support maintenance of the ERP system while working alongside the Oracle Development Cloud team.