Global Software Support Engineer II

Applied Materials • Phoenix, AZ

1d

About The Position

The Global Software Support Engineer II analyzes and collaborates to resolve Applied Materials equipment software application and systems issues of moderate complexity. The role investigates customer high-value problems, systemic bugs, and software failures, and provides customer software support through a software ticketing system. The engineer delivers timely updates to stakeholders, creates and verifies product software change notifications and key feature procedures, contributes to customer-focused feature documentation, and participates in software specification, design, testing, and documentation reviews. The position also assists with training junior engineers and detailed product operation. It requires careful prioritization, self-management, curiosity, documentation in line with BKM practices, and strong written and verbal communication. The role provides informal guidance to new team members but has no supervisory responsibilities. Travel is required 20% of the time, and relocation is eligible.

Requirements

• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and focus on the most important work.
• Ability to self-manage and act as a self-starter.
• Detail-oriented, curious, and willing to seek understanding.
• Focus on teamwork and quality work.

Responsibilities

• Analyze and collaborate to resolve equipment software application and systems issues of moderate complexity.
• Investigate customers’ high-value problems, systemic bugs, and software failures.
• Provide customer software support through the software ticketing system.
• Provide timely updates and reports to stakeholders on key customer software issues, aligned with group objectives.
• Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
• Participate in developing customer-focused feature documentation for external software features.
• Participate in equipment software specification and design, testing, and documentation reviews as appropriate for customer requests.
• Assist in training junior-level engineers and on detailed product operation.
• Participate in after-action reviews to determine root cause.
• Document work activities in line with BKM practices.
• Provide informal guidance to new team members.

Benefits

• Comprehensive benefits package
• Potential eligibility for a bonus program
• Potential eligibility for a stock award program
• Supportive work culture encouraging learning, development, and career growth
• Programs and support focused on employee health and wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed