Global Software Support Engineer III - (E3)

Applied Materials • Austin, TX

2d • $108,000 - $148,500

About The Position

Applied Materials is seeking a Global Software Support Engineer III to support customer software releases and resolve complex software issues related to Applied Materials equipment. The role investigates high-value customer problems, systemic bugs, and software failures; works with engineering and peer teams to improve product quality; and monitors software performance at customer sites. The engineer also validates customer scenarios for enhancements, works with customers on requirements and priorities, engages with development teams on new features, and prepares readiness checklists and training for field, lab, and manufacturing personnel. The position may serve as a resource for less experienced colleagues and lead small projects. The role is based in Austin, Texas, offers a stated salary range of $108,000 to $148,500, and requires travel 20% of the time. Relocation is eligible.

Requirements

• Experience with Applied Materials equipment.
• Excellent written and verbal communication skills.
• Ability to manage priorities and self-manage as a self-starter.
• Detail-oriented, curious approach and desire to understand issues.
• Focus on teamwork and quality work.

Responsibilities

• Manage customer expectations and issues relating to software releases, and provide business units with prioritized requests by platform.
• Independently learn about and investigate customers’ high-value problems, systemic bugs, and software failures.
• Troubleshoot complex software problems and collaborate broadly with engineering teams and peer groups to improve product quality.
• Track software performance and quality at external customer sites and provide customer scenarios and use cases to software test teams.
• Perform customer scenario validation for key enhancements.
• Interface with external customers for requirements analysis, prioritization, and scheduling.
• Engage early with product software development teams on customer features.
• Develop Field Readiness and Software Readiness checklists for New Product Introductions.
• Develop software training programs for field and lab technicians and manufacturing engineers.
• Train junior engineers in departmental and corporate procedures and detailed product operation.
• Participate in after-action reviews to determine root cause.
• Document work activities in line with BKM practices.
• Manage multiple priorities and focus on the most important work.

Benefits

• Comprehensive benefits package.
• Candidates may be eligible for participation in a bonus and stock award program, as applicable.
• Relocation assistance eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed