Global Software Support Engineer III - (E3)

Applied Materials•Phoenix, AZ

2d•$108,000 - $148,500

About The Position

Applied Materials is seeking a Global Software Support Engineer III to support software releases and customer-facing software issues for its equipment. The role manages customer expectations and software requests, independently investigates high-value problems and systemic failures, and collaborates with engineering teams to improve product quality. It tracks software performance at customer sites, validates customer scenarios for key enhancements, and works with customers and product development teams on requirements, prioritization, schedules, and new product readiness. The engineer also develops and delivers software training for field, laboratory, manufacturing, and junior engineering personnel. The position requires experience with Applied Materials equipment, strong self-management and prioritization, curiosity and attention to detail, clear written and verbal communication, and a focus on teamwork and quality. The role is based in Phoenix, Arizona, includes travel 20% of the time, and is eligible for relocation. The stated salary range is $108,000–$148,500. Candidates may also be eligible for bonus and stock awards, as applicable.

Requirements

Experience with Applied Materials equipment.
High motivation and ability to self-manage priorities and workload.
Ability to manage many priorities and focus on the most important work.
Detail-oriented, curious, and motivated to understand issues.
Ability to work as a self-starter and self-manage.
Excellent written and verbal communication skills.
Focus on teamwork and quality work.

Responsibilities

Manage customer expectations and software-release issues, and provide prioritized requests to the business unit for each platform.
Independently learn about and investigate customers’ high-value problems, systemic bugs, and software failures.
Troubleshoot complex software problems and collaborate with engineering teams and peer groups to improve product quality.
Track software performance and quality at external customer sites, and relay customer scenarios and use cases to software test teams.
Perform customer-scenario validation for key enhancements.
Work with external customers on requirements analysis, prioritization, and schedules.
Engage early with product software development teams on customer features.
Develop Field Readiness and Software Readiness checklists for new product introductions.
Develop software training programs for field and laboratory technicians and manufacturing engineers.
Deliver training to junior engineers on departmental and corporate procedures and detailed product operation.
Participate in after-action reviews to determine root causes.
Document work activities in accordance with BKM practices.
Manage multiple priorities and workload, focusing on the most important work.