Global Software Support Engineer III - (E3)

Applied Materials•Phoenix, AZ

1d•$108,000 - $148,500

About The Position

Applied Materials is seeking a Global Software Support Engineer III to support software releases and resolve complex software problems for customers using Applied Materials equipment. The role investigates customer high-value problems, systemic bugs, and software failures; collaborates with engineering and peer teams to improve product quality; and tracks software performance and quality at customer sites. It also contributes to customer scenario validation, software readiness for new product introductions, and training for field, lab, manufacturing, and junior engineering personnel. The successful candidate is self-motivated, able to manage priorities and workload independently, detail-oriented, curious, and committed to teamwork and quality. The position is based in Phoenix, Arizona, involves 20% travel, and is relocation eligible.

Requirements

Experience with Applied Materials equipment.
High motivation and ability to self-manage priorities and workload.
Ability to manage multiple priorities and focus on what is most important.
Detail-oriented, curious, and eager to understand issues.
Self-starter with the ability to work independently.
Excellent written and verbal communication skills.
Focus on teamwork and quality work.

Responsibilities

Manage customer expectations and issues related to software releases, and provide prioritized request lists to the business unit for each platform.
Independently learn about and investigate customers’ high-value problems, systemic bugs, and software failures.
Troubleshoot complex software problems and collaborate broadly with engineering teams and peer groups to improve product quality.
Track software performance and quality at external customer sites, and provide customer scenarios and use cases to software test teams to improve product quality.
Perform customer scenario validation for key enhancements.
Interface with external customers on requirements analysis, prioritization, and scheduling.
Engage early with product software development teams on customer features.
Develop Field Readiness and Software Readiness checklists for new product introductions.
Develop software training programs for field and lab technicians and manufacturing engineers.
Train junior engineers in departmental and corporate procedures and detailed product operation.
Participate in after-action reviews to determine root causes.
Document work activities in accordance with BKM practices.