Global People Experience Specialist (Global Mobility)- New York City

Agoda•New York City, NY

About The Position

Agoda is seeking a Global People Experience Specialist to support employees and new hires across the USA, EU, and Singapore. The role manages local global mobility, immigration, relocation, and onboarding activities in an assigned geography, coordinating with employees, hiring managers, internal stakeholders, and third-party vendors to provide a smooth and timely employee experience. It also supports local People Operations and compliance activities that require in-country action. The specialist manages mobility cases such as visas, relocations, renewals, and cancellations; coordinates vendors and stakeholders; tracks case progress; and maintains accurate records in line with regulatory requirements. The role also coordinates onboarding and Day 1 logistics, conducts new hire orientation, responds to employee questions, and serves as a local point of contact. Additional duties include supporting local statutory and employment-related requirements, maintaining compliance records, escalating risks, and contributing to process improvements and documentation. The position requires strong organization, attention to detail, discretion with sensitive information, a service-oriented approach, and effectiveness in an international environment.

Requirements

5+ years of people operations, employee engagement, or Global Mobility and immigration-related work experience.
Experience coordinating multiple stakeholders and working with third-party vendors.
Experience independently managing cases, processes, or employee support activities.
Strong organizational and time-management skills, including the ability to manage multiple cases and deadlines.
Excellent communication and interpersonal skills and a strong service-oriented mindset.
Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams.
High attention to detail and ability to manage sensitive employee information with discretion.
Proactive problem-solving skills and ability to follow up, escalate, and drive actions to completion.
Ability to work independently while collaborating effectively with a manager and team based in another location.
Professional fluency in written and spoken English.
Ability to manage priorities and remain effective in a fast-paced, international environment.

Nice To Haves

Knowledge of local onboarding, immigration, employment, or compliance processes.
Experience delivering new hire orientation or employee-facing presentations.
Experience using Workday, Greenhouse, ServiceNow, and Zendesk.
Experience supporting local statutory or regulatory requirements.
Familiarity with working across different time zones and cultures.

Responsibilities

Manage mobility cases, including visas, relocations, renewals, and cancellations.
Ensure cases are completed accurately, on time, and in line with regulatory requirements.
Maintain accurate records and escalate risks or delays affecting relocation or start dates.
Partner with immigration, relocation, and other third-party vendors to deliver required services.
Coordinate stakeholders, track case progress, and follow up on outstanding actions.
Monitor vendor service quality, resolve issues, and ensure timely employee support.
Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation.
Ensure new hires have the information, access, equipment, and support needed to start successfully on site.
Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements.
Respond to employee questions and act as the local point of contact throughout the onboarding process.
Support local People Operations, statutory, regulatory, and employment-related requirements.
Maintain compliance records and escalate potential risks or issues.
Identify opportunities to improve processes.
Share local insights and contribute to consistent processes across the USA, EU, and Singapore.
Support process documentation, knowledge sharing, and other People Operations activities as required.