Global People Experience Specialist (Global Mobility) - New York City

Rocket Travel, Inc.•New York, NY

3d•$91,445 - $101,606•Hybrid

About The Position

The Global People Experience Specialist supports employees and new hires across the USA, EU, and Singapore. The role manages local global mobility, immigration, relocation, and onboarding activities in an assigned geography, coordinating with employees, hiring managers, internal stakeholders, and third-party vendors to deliver a smooth and timely employee experience. It also supports local People Operations and compliance activities requiring in-country action. The role handles mobility and immigration cases, including visas, relocations, renewals, and cancellations; tracks cases for accuracy, timeliness, and regulatory compliance; coordinates vendors and stakeholders; and resolves service issues or escalates risks and delays. It also coordinates new-hire onboarding and Day 1 logistics, conducts orientation, communicates requirements before Day 1, and acts as a local point of contact. Additional work includes maintaining compliance records, supporting statutory and employment-related requirements, identifying process improvements, and contributing to documentation and knowledge sharing across the team. The position is based in the New York City metro area and requires a hybrid schedule of 2–3 days per week in the stated physical office. Candidates must be authorized to accept U.S. employment from any employer. The salary range is $91,445–$101,606, and the role is eligible for consideration for an annual bonus and equity grant.

Requirements

At least 5 years of people operations, employee engagement, or Global Mobility and immigration-related work experience.
Experience coordinating multiple stakeholders and working with third-party vendors.
Experience independently managing cases, processes, or employee support activities.
Strong organizational and time-management skills, including the ability to manage multiple cases and deadlines.
Excellent communication and interpersonal skills and a service-oriented mindset.
Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams.
High attention to detail and ability to handle sensitive employee information with discretion.
Proactive problem-solving skills and ability to follow up, escalate, and drive actions to completion.
Ability to work independently while collaborating with a manager and team based in another location.
Professional fluency in written and spoken English.
Ability to manage priorities and remain effective in a fast-paced, international environment.
Authorization to accept employment in the U.S. from any employer.
Ability to work a hybrid schedule with 2–3 days per week in the stated physical office.

Nice To Haves

Knowledge of local onboarding, immigration, employment, or compliance processes.
Experience delivering new-hire orientation or employee-facing presentations.
Experience using Workday, Greenhouse, ServiceNow, and Zendesk.
Experience supporting local statutory or regulatory requirements.
Familiarity with working across different time zones and cultures.

Responsibilities

Manage global mobility and immigration cases, including visas, relocations, renewals, and cancellations.
Ensure cases are accurate, timely, and compliant with regulatory requirements.
Maintain accurate case records and escalate risks or delays that could affect relocation or start dates.
Coordinate with immigration, relocation, and other third-party vendors to deliver required services.
Coordinate stakeholders, track case progress, and follow up on outstanding actions.
Monitor vendor service quality, resolve issues, and ensure employees receive timely support.
Coordinate new-hire onboarding and Day 1 logistics, and conduct new-hire orientation.
Ensure new hires have the information, access, equipment, and support needed to start successfully on site.
Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements.
Respond to employee questions and serve as the local point of contact throughout onboarding.
Support local People Operations and statutory, regulatory, and employment-related requirements.
Maintain compliance records and escalate potential risks or issues.
Identify opportunities to improve processes and share local insights to support consistency across the USA, EU, and Singapore.
Support process documentation, knowledge sharing, and other People Operations activities as required.