Workplace Experience Program Specialist - New York City

Agoda•New York, NY

2d•$110,291 - $122,545•Onsite

About The Position

The Workplace Experience Program Specialist owns employee events, programs, and experience initiatives end-to-end, from initial brief and stakeholder alignment through planning, production, and post-initiative review. The position is based in New York, USA, and serves as the primary workplace experience partner to senior leaders. The Specialist independently manages a varied portfolio of concurrent work, including vendors, cross-functional partners, and budgets. The role requires balancing strategic advisory work with hands-on delivery, such as shaping a brief with a department head and managing a venue walkthrough. The role partners with department heads and People leadership, upholds and contributes to event standards and processes, and measures event quality and employee sentiment. It also collaborates with the global Workplace Experience and Experience Design teams to align US programming with broader workplace experience strategy.

Requirements

At least 4–6 years of experience, including ownership of large-scale events or employee experience programs.
Proven track record delivering events and programs from concept through completion, on time, on brand, and on budget.
Ability to move between strategic vision and execution.
Strong stakeholder management skills, including shaping briefs, managing expectations at leadership level, and advocating for employee experience.
Comfort developing playbooks, processes, and standards for individual work and as contributions to a broader global team.
Deep knowledge of event production, including vendor markets, technical production, and logistics.
Self-directed and adaptable, with the ability to independently own the full delivery chain.
Genuine passion for employee experience and the ability to operate independently across a varied, concurrent portfolio.
Credibility to partner with senior leaders on experience strategy.

Responsibilities

Own end-to-end delivery of employee events, programs, and experience initiatives across the US, from brief through delivery and post-event wrap.
Build project plans, run-of-show documents, and risk plans for complex or large-scale events.
Manage vendor sourcing, negotiations, contracts, and on-site relationships.
Oversee budget forecasting, reconciliation, and reporting.
Coordinate support from facilities, IT, the People team, and other cross-functional partners.
Ensure legal and compliance requirements are met across event-related procurement.
Serve as the primary workplace experience partner to department heads and People leadership in the US.
Lead stakeholder briefings and alignment sessions, translating business intent into experience design.
Advise leadership on event strategy, including format, investment level, and experience goals.
Proactively manage expectations and navigate competing priorities and tight timelines.
Apply and uphold event and experience execution standards, adapting frameworks for the US market.
Contribute to global event standards, playbooks, and the service catalog.
Introduce event formats and experience approaches for employee programming.
Maintain post-event documentation, budget actuals, attendance data, and learnings.
Own the US events measurement approach by collecting, analyzing, and reporting on experience quality and employee sentiment.
Produce post-event reports and strategic write-ups, connecting outcomes to broader employee experience goals.
Analyze trends across the US event portfolio to inform future program investment and priorities.
Work with the global Workplace Experience team to align the US event portfolio with broader workplace experience strategy.
Partner with the Experience Design team on integrated experiences connecting events to broader business outcomes.
Represent the Workplace Experience function in US-based cross-functional planning forums.