Workplace Experience Program Specialist - New York City

Rocket Travel•New York City, NY

1d•Hybrid

About The Position

The Workplace Experience Program Specialist owns employee events, programs, and experience initiatives end-to-end, from initial brief and stakeholder alignment through planning, production, and post-initiative review. The role serves as the primary workplace experience partner to senior leaders and operates independently across a varied portfolio of concurrent work, managing vendors, cross-functional partners, and budgets. It requires moving between strategic advisory and hands-on delivery. This New York City-based role delivers US employee events and experience programs, advises department heads and People leadership on experience strategy, and collaborates with global Workplace Experience and Experience Design teams. The Specialist also contributes to event standards and playbooks and owns the US events measurement approach. Candidates must be authorized to work in the US for any employer and able to work a hybrid schedule with 2–3 days per week in the physical office.

Requirements

At least 4–6 years of experience, including ownership of large-scale events or employee experience programs.
Proven track record delivering events and programs from concept through completion, on time, on brand, and on budget.
Ability to operate independently across a varied and concurrent portfolio.
Ability to partner credibly with senior leaders on experience strategy.
Strategic thinking and ability to move between vision and execution.
Strong stakeholder management skills, including shaping briefs, managing leadership expectations, and advocating for employee experience.
Comfort developing playbooks, processes, and standards.
Deep knowledge of event production, including vendor markets, technical production, and logistics.
Self-directed and adaptable, with comfort owning the full delivery chain independently.
Authorization to accept employment in the US from any employer.
Ability to work a hybrid schedule with 2–3 days per week in the stated physical office.

Responsibilities

Own end-to-end delivery of employee events, programs, and experience initiatives across the US, from brief through delivery and post-event wrap.
Build project plans, run-of-show documents, and risk plans for complex or large-scale events.
Manage vendor sourcing, negotiations, contracts, and on-site relationships.
Manage event budgets, including forecasting, reconciliation, and reporting.
Coordinate cross-functional support, including facilities, IT, and the People team, to ensure seamless execution.
Ensure legal and compliance requirements are met across event-related procurement.
Serve as the primary workplace experience partner to US department heads and People leadership.
Lead stakeholder briefings and alignment sessions, translating business intent into experience design.
Advise leadership on event strategy, including format, investment level, and experience goals.
Manage expectations proactively and navigate competing priorities and tight timelines.
Apply and uphold event and experience execution standards, adapting frameworks for the US market.
Contribute to the development and refinement of global event standards, playbooks, and the service catalog.
Introduce event formats and experience approaches that improve employee programming.
Maintain post-event documentation, budget actuals, attendance data, and learnings.
Own the US events measurement approach by collecting, analyzing, and reporting on experience quality and employee sentiment.
Produce post-event reports and strategic write-ups, linking outcomes to broader employee experience goals.
Analyze trends across the US event portfolio to inform future program investment and priorities.
Work with the global Workplace Experience team to align the US event portfolio with broader workplace experience strategy.
Partner with the Experience Design team on integrated experiences connected to broader business outcomes.
Represent the Workplace Experience function in US-based cross-functional planning forums.