Workplace Experience Program Specialist - New York City

Rocket Travel, Inc.•New York, NY

2d•$110,291 - $122,545•Hybrid

About The Position

The Workplace Experience Program Specialist owns employee events, programs, and experience initiatives end-to-end, from initial brief and stakeholder alignment through planning, production, and post-initiative review. The role serves as the primary workplace experience partner to senior leaders and operates independently across a varied portfolio of concurrent work, managing vendors, cross-functional partners, and budgets. It combines strategic advisory with hands-on delivery and is based in New York, USA. The Specialist delivers employee events, programs, and experience initiatives across the US; partners with department heads and People leadership; applies and contributes to event standards and playbooks; and leads measurement and continuous improvement for the US events portfolio. Candidates must be authorized to accept employment in the US from any employer and able to work a hybrid schedule with 2–3 days per week in the physical office.

Requirements

At least 4–6 years of experience, including ownership of large-scale events or employee experience programs.
Proven track record delivering events and programs from concept through completion, on time, on brand, and on budget.
Strategic thinking and ability to move between vision and execution.
Strong stakeholder management skills, including shaping briefs, managing expectations at leadership level, and advocating for employee experience.
Comfort developing playbooks, processes, and standards for individual work and contributions to a broader global team.
Deep knowledge of event production, including vendor markets, technical production, and logistics.
Self-directed and adaptable, with the ability to independently own the full delivery chain.
Authorized to accept employment in the US from any employer.
Able to work a hybrid schedule with 2–3 days per week in the stated physical office.

Responsibilities

Own assigned events end-to-end, from brief through delivery and post-event wrap.
Deliver employee events, programs, and experience initiatives across the US.
Build project plans, run-of-show documents, and risk plans for complex or large-scale events.
Manage vendor sourcing, negotiations, contracts, and on-site relationships.
Manage event budgets, including forecasting, reconciliation, and reporting.
Coordinate cross-functional support, including facilities, IT, and the People team.
Ensure legal and compliance requirements are met across event-related procurement.
Serve as the primary workplace experience partner to department heads and People leadership in the US.
Lead stakeholder briefings and alignment sessions, translating business intent into experience design.
Advise leadership on event strategy, including format, investment level, and experience goals.
Proactively manage expectations and navigate competing priorities and tight timelines.
Apply and uphold event and experience execution standards, adapting frameworks for the US market.
Contribute to global event standards, playbooks, and the service catalog.
Introduce new event formats and experience approaches for employee programming.
Maintain post-event documentation, budget actuals, attendance data, and learnings.
Own the US events measurement approach by collecting, analyzing, and reporting experience quality and employee sentiment.
Produce post-event reports and strategic write-ups linking outcomes to employee experience goals.
Analyze trends across the US event portfolio to inform future program investment and priorities.
Work with the global Workplace Experience team to align the US event portfolio with broader strategy.
Partner with the Experience Design team on integrated experiences connecting events to broader business outcomes.
Represent Workplace Experience in US-based cross-functional planning forums.