Workplace Experience Program Specialist - New York City

Agoda•New York City, NY

1d•Onsite

About The Position

The Workplace Experience Program Specialist owns employee events, programs, and experience initiatives end-to-end, from initial briefing and stakeholder alignment through planning, production, and post-initiative review. The role serves as the primary workplace experience partner to senior leaders and operates independently across a varied portfolio of concurrent work, managing vendors, cross-functional partners, and budgets. The position is based in New York City, USA, and requires moving between strategic advisory and hands-on event delivery. The Specialist delivers employee events and experience programs across the US, advises leaders on experience strategy, and coordinates with internal teams and vendors to ensure successful execution. The role also helps uphold and improve event standards, measurement practices, and playbooks, and works with global Workplace Experience and Experience Design teams to align US initiatives with broader workplace strategy.

Requirements

At least 4–6 years of experience, including ownership of large-scale events or employee experience programs.
Proven ability to deliver events and programs from concept through completion, on time, on brand, and on budget.
Strategic thinking skills and the ability to balance vision with execution.
Strong stakeholder management skills, including shaping briefs, managing expectations at leadership level, and advocating for employee experience.
Ability to develop playbooks, processes, and standards for individual work and broader global team contributions.
Deep knowledge of event production, including vendor markets, technical production, and logistics.
Self-directed and adaptable, with comfort owning the full delivery chain independently.
Genuine passion for employee experience and credibility partnering with senior leaders on experience strategy.
Ability to independently manage a varied, concurrent portfolio.

Responsibilities

Own assigned employee events, programs, and experience initiatives end-to-end, from initial brief through delivery and post-event wrap-up.
Deliver employee events, programs, and experience initiatives across the US.
Create project plans, run-of-show documents, and risk plans for complex or large-scale events.
Source and manage vendors, negotiations, contracts, and on-site vendor relationships.
Manage event budgets, including forecasting, reconciliation, and reporting.
Coordinate cross-functional support from teams such as Facilities, IT, and People to ensure seamless execution.
Ensure event-related procurement meets legal and compliance requirements.
Act as the primary workplace experience partner to US department heads and People leadership.
Lead stakeholder briefings and alignment sessions, translating business intent into experience design.
Advise leadership on event strategy, including format, investment level, and experience goals.
Proactively manage expectations and navigate competing priorities and tight timelines.
Apply and uphold event and experience execution standards, adapting frameworks to the US market.
Contribute to global event standards, playbooks, and the service catalog.
Introduce new event formats and approaches to improve employee programming.
Maintain post-event documentation, budget actuals, attendance data, and learnings.
Own the US events measurement approach by collecting, analyzing, and reporting on experience quality and employee sentiment.
Produce post-event reports and strategic write-ups, linking outcomes to broader employee experience goals.
Analyze trends across the US event portfolio to inform future investment and priorities.
Work with the global Workplace Experience team to align the US event portfolio with broader strategy.
Partner with the Experience Design team on integrated experiences connecting events to broader business outcomes.
Represent Workplace Experience in US-based cross-functional planning forums.