Sr. Workplace Experience Coordinator - New York City, NY

CBRE HV • Washington, DC

7d • $75,000 - $82,500

About The Position

The Sr. Workplace Experience Coordinator shapes the daily workplace experience for employees and visitors and owns front-of-house operations. The role includes greeting and assisting visitors, managing visitor access, coordinating events, mail, supplies, onboarding, vendors, and maintenance requests. Success means providing a welcoming and secure arrival experience, keeping events on schedule, and addressing building issues promptly.

The position calls for someone who can manage competing priorities in a fast-changing environment, anticipate needs, maintain workplace standards, and provide warm, professional service. The role is based in New York City, NY. Compensation is USD 75,000–82,500 yearly.

Requirements

• Must be currently authorized to work in the United States without visa sponsorship now or in the future.
• At least 2 years of experience in customer service, hospitality, or a workplace environment.
• A minimum of 3–4 years of front desk, concierge, customer service, or other hospitality experience.
• High school diploma, GED, or equivalent experience.
• Comfort with standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.
• Ability to comprehend and interpret instructions and memos, ask clarifying questions, and present information to an internal department and/or large groups of employees.
• Ability to engage warmly with new people, assess circumstances, empathize, and offer help.
• Strong attention to detail and verbal and written communication skills.
• Ability to perform work involving significant walking or other mobility, extended periods standing, reaching, bending, stooping, pushing and/or pulling, and frequent lifting of up to 40 lbs.
• Open and flexible work schedules.

Nice To Haves

• Experience in a corporate, hotel, or premium service environment.
• Familiarity with visitor management or workplace coordination tools.
• Comfort with event setup and vendor coordination.
• Property management experience.
• Some experience with Jira.

Responsibilities

• Greet people entering the facility, issue visitor and parking passes, and apply security protocols.
• Answer telephone calls professionally.
• Acknowledge inquiries and complaints from employees, guests, and co-workers and provide professional solutions.
• Manage janitorial and maintenance work orders through completion.
• Coordinate mail services, office supply ordering, and employee onboarding.
• Coordinate with workplace vendors to maintain agreed service levels.
• Organize and manage on-site events, including space reservations, setup, teardown, and supply delivery.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED