Sr. Workplace Experience Coordinator - New York City, NY

CBRE HV•Washington, DC

About The Position

The Sr. Workplace Experience Coordinator shapes the daily workplace experience for employees and visitors, serving as the primary front-of-house contact. The role is responsible for greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch, with a focus on delivering a welcoming, secure, and well-run workplace. Success means looking after visitors and employees, keeping events on schedule, and resolving building issues before they are noticed. The position involves responding to changing priorities throughout the day, noticing and addressing needs proactively, and maintaining the workplace’s service standards and presentation. CBRE’s Experience by Industrious is its global hospitality business, partnering with companies and landlords to design and operate workplaces.

Requirements

Applicants must be currently authorized to work in the United States without needing visa sponsorship now or in the future.
At least 2 years of experience in customer service, hospitality, or a workplace environment.
At least 3–4 years of front desk, concierge, customer service, or other hospitality experience.
High school diploma, GED, or equivalent experience.
Comfort with standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.
Open and flexible work schedules.
Ability to comprehend and interpret instructions and memos, and ask clarifying questions.
Ability and desire to present information to an internal department and/or large groups of employees.
Comfort meeting and engaging with new people with a warm demeanor; ability to assess circumstances, empathize, and offer help.
Strong attention to detail and verbal and written communication skills.
Ability to perform work involving significant walking or other mobility, stand for extended periods, reach, bend, stoop, push and/or pull, and frequently lift up to 40 pounds.
Working knowledge of Google Docs and Slack.

Nice To Haves

Experience in a corporate, hotel, or premium service environment.
Familiarity with visitor management or workplace coordination tools.
Comfort with event setup and vendor coordination.
Property management experience.
Some experience with Jira.

Responsibilities

Greet people entering the facility, issue visitor and parking passes, and apply security protocols.
Answer telephone calls professionally and create a positive first impression.
Acknowledge and professionally resolve inquiries and complaints from employees, guests, and co-workers.
Manage janitorial and maintenance work orders through to completion.
Coordinate mail services, office supply ordering, and employee onboarding.
Coordinate with workplace vendors to maintain agreed service levels.
Organize and manage on-site events, including space reservations, setup, teardown, and supply delivery.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Monitor the workplace and supplies, identifying issues or needs proactively.
Prioritize competing requests and changing daily demands without losing track of requests.