Global People Experience Specialist (Global Mobility) - New York City

Rocket Travel•New York City, NY

2d•Hybrid

About The Position

The Global People Experience Specialist supports employees and new hires across the USA, EU, and Singapore, managing local global mobility, immigration, relocation, and onboarding activities in an assigned geography. The role coordinates with employees, hiring managers, internal stakeholders, and third-party vendors to provide a smooth and timely employee experience, while also supporting local People Operations and compliance activities that require in-country action. Responsibilities include managing mobility cases such as visas, relocations, renewals, and cancellations; coordinating vendors and stakeholders; tracking cases and resolving service issues; and supporting new hires through pre-arrival communication, onboarding logistics, Day 1 support, and orientation. The specialist also maintains compliance records, escalates risks, contributes to process improvements and documentation, and shares local insights across the wider team. The position requires a highly organized, detail-oriented, service-minded person who can manage multiple cases and stakeholders in an international environment. The role is based in the New York City metro area and requires a hybrid schedule with 2–3 days per week in the stated physical office. Candidates must be authorized to accept employment in the U.S. from any employer. The salary range for the NYC-metro area is $91,445–$101,606; roles may also be considered for an annual bonus and equity grant.

Requirements

At least 5 years of people operations, employee engagement, or Global Mobility and immigration-related work experience.
Experience coordinating multiple stakeholders and working with third-party vendors.
Experience independently managing cases, processes, or employee support activities.
Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines.
Excellent communication and interpersonal skills and a strong service-oriented mindset.
Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams.
High attention to detail and ability to handle sensitive employee information with discretion.
Proactive problem-solving skills and ability to follow up, escalate, and drive actions to completion.
Ability to work independently while collaborating effectively with a manager and team based in another location.
Professional fluency in written and spoken English.
Ability to manage priorities and remain effective in a fast-paced, international environment.
Authorization to accept employment in the U.S. from any employer.
Ability to work a hybrid schedule with 2–3 days per week in the stated physical office.

Nice To Haves

Knowledge of local onboarding, immigration, employment, or compliance processes.
Experience delivering new-hire orientation or employee-facing presentations.
Experience using Workday, Greenhouse, ServiceNow, and Zendesk.
Experience supporting local statutory or regulatory requirements.
Familiarity with working across different time zones and cultures.

Responsibilities

Manage global mobility cases, including visas, relocations, renewals, and cancellations.
Ensure mobility cases are completed accurately, on time, and in line with regulatory requirements.
Maintain accurate case records and escalate risks or delays that could affect relocations or start dates.
Partner with immigration, relocation, and other third-party vendors to deliver required services.
Coordinate stakeholders, track case progress, and follow up on outstanding actions.
Monitor vendor service quality, resolve issues, and ensure employees receive timely support.
Coordinate new-hire onboarding and Day 1 logistics and conduct new-hire orientation.
Ensure new hires have the information, access, equipment, and support needed to start successfully on site.
Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements.
Respond to employee questions and serve as the local point of contact throughout onboarding.
Support local People Operations, statutory, regulatory, and employment-related requirements.
Maintain compliance records and escalate potential risks or issues.
Identify opportunities to improve processes.
Share local insights and contribute to consistent processes across the USA, EU, and Singapore.
Support process documentation, knowledge sharing, and other People Operations activities as required.