Global People Experience Specialist (Global Mobility)- New York City
About The Position
Agoda is seeking a Global People Experience Specialist to support employees and new hires across the USA, EU, and Singapore. The specialist manages local global mobility, immigration, relocation, and onboarding activities in an assigned geography, coordinating with employees, hiring managers, internal stakeholders, and third-party vendors to provide a smooth and timely employee experience. The role also supports local People Operations and compliance activities requiring in-country action. The position manages mobility and immigration cases, including visas, relocations, renewals, and cancellations; tracks vendor services and case progress; and coordinates onboarding logistics, Day 1 support, and new hire orientation. It also involves maintaining accurate records, responding to employee questions, supporting local statutory and regulatory requirements, identifying process improvements, and contributing to consistent processes and knowledge sharing across geographies. The role requires a highly organized, detail-oriented, service-minded professional who can manage multiple cases and stakeholders in an international environment.
Requirements
- At least 5 years of experience in people operations, employee engagement, or Global Mobility and immigration-related work.
- Experience coordinating multiple stakeholders and working with third-party vendors.
- Experience independently managing cases, processes, or employee support activities.
- Strong organizational and time-management skills, including the ability to manage multiple cases and deadlines.
- Excellent communication and interpersonal skills, with a strong service-oriented mindset.
- Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams.
- High attention to detail and ability to handle sensitive employee information with discretion.
- Proactive problem-solving skills and ability to follow up, escalate, and drive actions to completion.
- Ability to work independently while collaborating effectively with a manager and team based in another location.
- Professional fluency in written and spoken English.
- Ability to manage priorities and remain effective in a fast-paced, international environment.
Nice To Haves
- Knowledge of local onboarding, immigration, employment, or compliance processes.
- Experience delivering new hire orientation or employee-facing presentations.
- Experience using Workday, Greenhouse, ServiceNow, and Zendesk.
- Experience supporting local statutory or regulatory requirements.
- Familiarity with working across different time zones and cultures.
Responsibilities
- Manage global mobility cases in the assigned geography, including visas, relocations, renewals, and cancellations.
- Ensure mobility cases are completed accurately, on time, and in accordance with regulatory requirements.
- Maintain accurate case records and escalate risks or delays that may affect relocation or start dates.
- Partner with immigration, relocation, and other third-party vendors to deliver required services.
- Coordinate stakeholders, track case progress, and follow up on outstanding actions.
- Monitor vendor service quality, resolve issues, and ensure timely support for employees.
- Coordinate new hire onboarding and Day 1 logistics, and conduct new hire orientation.
- Ensure new hires have the information, access, equipment, and support needed to start successfully on site.
- Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements.
- Respond to employee questions and serve as the local point of contact throughout onboarding.
- Support local People Operations, statutory, regulatory, and employment-related requirements.
- Maintain compliance records and escalate potential risks or issues.
- Identify opportunities to improve processes and share local insights to support consistent processes across the USA, EU, and Singapore.
- Support process documentation, knowledge sharing, and other People Operations activities as required.
Benefits
- Competitive base salary.
- Eligibility to be considered for an annual bonus and equity grant.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
