Global Account Operations Manager

PlayStation Global•San Mateo, CA

1d•$125,800 - $188,600•Hybrid

About The Position

Sony Interactive Entertainment (SIE), the company behind the PlayStation brand, is seeking a Global Account Operations Manager for its Global Account Operations team in San Mateo, California, with a hybrid work arrangement. Global Account Operations is the central hub for third-party account management and establishes the programs, processes, governance, and business rhythm used by the Global Account Management organization. The manager will report to the Head of Global Account Operations and lead strategic programs and projects across the organization, beginning with redesigning several core programs and processes. The role works closely with GAM leaders and cross-functional partners in every region, and develops executive-quality materials to support decisions at senior levels.

Requirements

At least 5 years of experience in management consulting, strategy and operations, business operations, program management, or a related field.
Ability to structure complex problems and turn them into clear, actionable recommendations.
Exceptional executive communication skills, including strong written materials, presentation design, and storytelling.
Strong analytical skills and comfort using data, dashboards, and metrics to generate insights.
Advanced proficiency in PowerPoint and Excel.
Experience building or redesigning processes to make them simpler, more scalable, and measurably more effective.
Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment with a high degree of ownership.
Strong stakeholder management skills, including the ability to influence senior leaders and work with globally distributed teams.
Solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges.
Bachelor's degree in Business, Economics, Engineering, or a related field, or equivalent relevant experience.

Nice To Haves

Experience at a management consulting firm, or in a strategy, business operations, or program role at a leading technology or platform company.
Experience working in or supporting partner-facing, account management, or commercial organizations.
Interest in gaming, media, or entertainment.

Responsibilities

Lead strategic programs and projects for the GAM team from scoping and planning through delivery, measurement, and continuous improvement.
Redesign core GAM programs by assessing existing processes, identifying gaps, and creating simpler, scalable solutions that improve outcomes for the team and its partners.
Own and evolve operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners.
Structure ambiguous problems, develop hypotheses, and create clear, data-backed recommendations for senior leadership.
Create executive-ready presentations, briefings, and updates that turn complex information into clear narratives, insights, and decisions.
Analyze data from multiple sources to track program performance, identify trends and risks, and inform priorities.
Build and maintain dashboards, reporting standards, and metrics that provide leadership visibility into team-wide engagements and progress.
Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting, and annual planning cycles.
Represent the GAM team across SIE and work with finance, legal, and other internal teams to align priorities, resolve issues, and advance partner initiatives.
Manage timelines, dependencies, and risks across multiple workstreams, acting early to keep programs on track.
Identify ways to improve team processes, tools, and efficiency, including practical applications of AI and automation.