Global Account Manager

TTM Technologies•San Jose, CA

2d•$183,797 - $323,229•Onsite

About The Position

The Global Account Manager (GAM) owns the P&L and overall business outcomes for assigned strategic accounts in TTM’s Communications & Computing business, including revenue, margin, growth, capacity, and long-range positioning. The role manages existing global and international customer relationships, expands business within assigned accounts, pursues new programs, and provides customer service. Accounts primarily include AI infrastructure, hyperscale, and networking customers, with significant concentration in Silicon Valley and support teams worldwide. As an individual contributor, the GAM leads through influence across sales, field applications, operations, and other TTM functions. The role sets account strategy; owns forecasts, pricing, and profitability; develops customer relationships across organizational levels; identifies and supports program opportunities; and plans capacity, technology, and revenue requirements three to five years ahead. The GAM also prepares and leads customer business reviews and negotiations, communicates customer requirements internally, and ensures follow-through on commitments and action items. The position is based in the San Jose, California area and requires global travel to customer sites and TTM facilities in the United States and Asia. Working hours vary to support North America, Europe, and Asia. Travel is estimated at 25% to 50%, with extended stays away from home possible. Applicants must be U.S. citizens or permanent residents due to export requirements. The role reports to the VP, Global Sales — Compute & Communications.

Requirements

Bachelor’s degree in engineering, business, or a related field.
At least 5 years of B2B account management or sales experience in PCB, EMS, semiconductor, or electronics manufacturing.
Working knowledge of PCB technology, fabrication, and quoting, including Gerber data, stack-ups, HDI, and high-layer-count boards.
Financial fluency in pricing, margin, cost structure, and forecasting.
Daily CRM discipline using Microsoft Dynamics or a similar system.
Demonstrated ability to build multi-level relationships with large, complex customers.
Knowledge of manufacturing processes and systems sufficient to communicate effectively with external and internal customers.
Knowledge of printed circuit processing and material technology, with willingness to continue learning.
Working knowledge of industry certifications and requirements for different market segments.
Ability to read, write, and understand English.
Strong written, oral, and interpersonal communication skills.
Excellent attention to detail and organizational skills.
Working knowledge of Windows, Excel, Word, PowerPoint, and Outlook.
Ability to understand technical needs and develop strategies to support customer requirements.
Ability to work in a fast-paced environment with a high volume of work.
Available for 25% to 50% travel and extended stays away from home.
Must be a U.S. citizen or permanent resident due to EAR requirements.
Must comply with applicable export-control requirements, including ITAR, EAR, and OFAC policies and procedures.

Nice To Haves

Experience in printed circuit board, copper clad laminate, and/or semiconductor design, manufacturing, or applications engineering.
Experience with hyperscale, AI infrastructure, or networking customers.
Experience owning or contributing to an account or business-unit P&L.
MBA or equivalent business training.
Experience working with manufacturing sites in Asia.

Responsibilities

Co-author annual strategic plans for assigned accounts with the VP, setting revenue, growth, and margin targets and proposing customer and business solutions.
Build and maintain a current account plan tied to the annual strategy plan, updating it at each one-on-one review.
Deliver accurate, timely customer forecasts by part number, volume, and revenue; explain variances and actions to address them.
Own account profitability, pricing, price increases, margin defense, cost structure, and product mix; work with site management to improve performance when needed.
Identify named programs and opportunities early, gather Gerber data and technical requirements, and deliver pricing, lead-time, and manufacturing commitments to support qualification and production ramp.
Maintain complete, current CRM records for contacts, opportunities, and activities; map customer organizations and expand relationships across buyer, engineering, program, and executive levels.
Own three-to-five-year account plans for capacity, technology, and revenue, anticipating customer technology shifts and capacity needs.
Prepare and arrange customer business reviews, participate actively, publish notes and action items, lead negotiations and price adjustments, and manage follow-up.
Communicate customer initiatives, requests, capacity and technology requirements, feedback, and commitments to TTM management, and follow action items through completion.
Work with TTM C&C support teams on negotiation spreadsheets and research for QBRs and other activities; guide and support TTM sales at regional sites.
Participate in new tools, initiatives, strategies, and special projects to improve business productivity and performance.
Develop new accounts within or outside primary assigned accounts when requested.
Prepare written correspondence for customers, TTM employees, and management as needed.
Comply with TTM export-control policies and applicable laws, support implementation and enforcement of export procedures, provide training and assistance, conduct audits, prepare license application documentation as required, and provide feedback for program improvement.