Global Account Manager

Ketryx • Boston, MA

16h • Hybrid

About The Position

Ketryx is hiring a strategic, relationship-driven Global Account Manager to own and grow a portfolio of its largest global MedTech and life sciences enterprise accounts. The role has commercial ownership of retention and expansion, with net revenue retention as a core metric. The Global Account Manager serves as the primary contact for assigned customers and builds relationships across regulatory, quality, engineering, economic buyer, and end-user stakeholders.

The role identifies and runs expansion opportunities as customers extend Ketryx to additional teams, business units, and product lines. It partners with Delivery & Success, Support, Product, and Engineering to ensure customers realize value, surface risks early, and provide customer input to the product roadmap. The manager develops account plans covering stakeholders, whitespace, and renewal timelines, and navigates global accounts with varied buying committees, budget cycles, and regulatory contexts. This position is based in Boston, Massachusetts, with a hybrid schedule, Monday through Friday.

Requirements

• At least 8 years of B2B SaaS sales experience.
• Consistent track record of exceeding quotas of $2 million or more.
• Proven ability to manage and grow complex, multi-stakeholder enterprise accounts.
• Ability to quickly grasp highly complex technical and regulatory concepts.
• Strong written and verbal communication, presentation, and interpersonal skills, including the ability to engage senior decision makers.
• Results-oriented mindset and a track record of meeting or exceeding retention and expansion targets.
• Strong organizational skills and habits; comfort owning a portfolio of accounts across regions and time zones.
• Proactive mindset and eagerness to learn and grow in a fast-paced startup environment.
• Passion for healthcare technology and ability to connect with leaders in the medical device industry.

Nice To Haves

• Previous experience in a startup environment.
• Background in Engineering, Life Sciences, or another regulated industry.
• Experience managing global or multinational enterprise accounts across multiple regions.
• Familiarity with IEC 62304, ISO 14971, FDA 21 CFR Part 11, or other regulated software and quality standards.

Responsibilities

• Own expansion outcomes across a portfolio of global enterprise accounts, with net revenue retention as a core metric.
• Build and maintain multi-threaded relationships with economic buyers, quality and regulatory stakeholders, and end users.
• Identify and run expansion opportunities as customers extend Ketryx to new teams, business units, or product lines.
• Partner with Delivery & Success and Support to ensure accounts realize value and risks are surfaced early.
• Develop and maintain account plans that map stakeholders, whitespace, and renewal timelines.
• Represent the voice of the customer internally and work cross-functionally with Product and Engineering to provide roadmap input.
• Navigate global, multi-region accounts with different buying committees, budget cycles, and regulatory contexts.
• Ramp quickly, learn, and adapt to the pace and ambiguity of a high-growth startup.

Benefits

• Competitive compensation.
• Generous stock options possible.
• Opportunity to learn and grow as part of a global team.
• Generous PTO for full-time employees.
• Opportunity to work in a field with a positive impact on the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed