Global Account Manager
About The Position
Ketryx is seeking a strategic, relationship-driven Global Account Manager to own and grow a portfolio of its largest global MedTech and life sciences accounts. The role is responsible for retention, expansion, and developing early customer wins into long-term, multi-year partnerships. It is a commercial ownership role rather than a support role, serving as the primary point of contact across customer time zones, business units, and geographies. The Global Account Manager will build relationships with regulatory, quality, engineering, and other stakeholders; identify opportunities to expand Ketryx across customer teams and product lines; and collaborate with Delivery & Success, Support, Product, and Engineering to help customers realize value. The role also represents the customer internally and Ketryx externally, and contributes to shaping the company's account management function as a growth-stage startup.
Requirements
- At least 8 years of B2B SaaS sales experience, with a consistent track record of exceeding quotas of $2M or more.
- Proven track record managing and growing complex, multi-stakeholder enterprise accounts.
- Ability to quickly grasp complex technical and regulatory concepts.
- Strong written and verbal communication, presentation, and interpersonal skills, including the ability to engage senior decision makers.
- Results-oriented mindset and a track record of meeting or exceeding retention and expansion targets.
- Strong organizational skills and habits, with the ability to own a portfolio of accounts across regions and time zones.
- Proactive mindset and willingness to learn and grow in a fast-paced startup environment.
- Passion for healthcare technology and ability to connect with leaders in the medical device industry.
Nice To Haves
- Previous experience in a startup environment.
- Background in Engineering, Life Sciences, or another regulated industry.
- Experience managing global or multinational enterprise accounts across multiple regions.
- Familiarity with IEC 62304, ISO 14971, FDA 21 CFR Part 11, or other regulated software or quality standards.
Responsibilities
- Own expansion outcomes across a portfolio of global enterprise accounts, with net revenue retention as a core metric.
- Build and maintain multi-threaded relationships with economic buyers, quality and regulatory stakeholders, and end users.
- Identify and run expansion opportunities as customers extend Ketryx to new teams, business units, or product lines.
- Partner with Delivery & Success and Support to ensure accounts realize value and risks are surfaced early.
- Develop and maintain account plans that map stakeholders, whitespace, and renewal timelines.
- Represent the voice of the customer internally and work cross-functionally with Product and Engineering to provide roadmap input.
- Navigate global, multi-region accounts, including differing buying committees, budget cycles, and regulatory contexts.
- Ramp quickly, learn, and adapt to the pace and ambiguity of a high-growth startup.
Benefits
- Equity or stock options; generous stock options are possible.
- Generous paid time off for full-time employees.
- Opportunity to learn and grow as part of a global team.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
