Global Account Manager

TTM • San Jose, CA

14h • $183,797 - $323,229 • Onsite

About The Position

The Global Account Manager (GAM) owns the P&L and business outcomes for assigned strategic accounts in TTM Technologies’ Communications & Computing business, including revenue, margin, growth, capacity, and long-range positioning. The role is an individual-contributor position with leadership and influence across TTM sales, field applications, and operations teams. The GAM is the primary contact for existing global and international accounts, develops customer relationships and new business, and represents the account within TTM and TTM in the marketplace.

The GAM sets account strategy, develops accurate forecasts, owns pricing and profitability, builds a multi-level customer relationship network, and plans account capacity and technology needs three to five years ahead. Accounts are primarily in AI infrastructure, hyperscale, and networking, with a concentration in Silicon Valley and global support-team involvement. The position reports to the VP, Global Sales — Compute & Communications, is based in the San Jose, California area, and requires global travel to customer sites and TTM facilities in the United States and Asia. Working hours vary to support customers and colleagues across North America, Europe, and Asia.

The GAM prepares and leads customer business reviews, negotiations, price adjustments, and customer support; communicates customer initiatives and commitments to TTM management; and follows actions through to completion. The role also contributes to new strategies and productivity initiatives, supports special projects assigned by management, and may develop additional accounts. Success is measured against account outcomes and annual strategy-plan targets, including revenue, gross margin, forecast accuracy, new program wins, relationship coverage, CRM completeness, account-plan currency, and customer scorecard results.

The position requires compliance with TTM export-control policies and applicable laws, including ITAR, EAR, and OFAC requirements. Applicants must be U.S. citizens or permanent residents due to EAR requirements. The listed compensation range is $183,797–$323,229, and an annual or quarterly company bonus may apply depending on position assignment.

Requirements

• Bachelor’s degree in engineering, business, or a related field.
• At least 5 years of B2B account-management or sales experience in PCB, EMS, semiconductor, or electronics manufacturing.
• Working knowledge of PCB technology, fabrication, and quoting, including Gerber data, stack-ups, HDI, and high-layer-count boards.
• Financial fluency in pricing, margin, cost structure, and forecasting.
• Daily CRM discipline using Microsoft Dynamics or a similar system.
• Proven ability to build multi-level relationships with large, complex customers.
• Knowledge of manufacturing processes and systems sufficient to communicate effectively with external and internal customers.
• Knowledge of printed-circuit processing and material technology, with the ability to continue learning in these areas.
• Working knowledge of industry certifications and requirements for different market segments.
• Ability to read, write, and understand English.
• Good written, oral, and interpersonal communication skills.
• Excellent attention to detail and organizational skills.
• Working knowledge of Windows, Excel, Word, PowerPoint, and Outlook.
• Ability to understand technical needs and create strategies to support customer requirements.
• Ability to work in a fast-paced environment with a high workload.
• Availability for 25%–50% travel and extended stays away from home.
• Must be a U.S. citizen or permanent resident due to EAR requirements.
• Must comply with TTM export-control policies and applicable laws, including ITAR, EAR, and OFAC.

Nice To Haves

• Experience with printed circuit board, copper-clad laminate, and/or semiconductor design, manufacturing, or applications engineering.
• Experience working with hyperscale, AI infrastructure, or networking customers.
• Experience owning or contributing to an account or business-unit P&L.
• MBA or equivalent business training.
• Experience working with manufacturing sites in Asia.

Responsibilities

• Co-author annual strategic plans for assigned accounts with the VP, setting revenue, growth, and margin targets and proposing value-creating solutions.
• Build and maintain a live account plan, review it at each one-on-one, and track quarterly objectives through completion.
• Deliver accurate, timely customer forecasts by part number, volume, and revenue; explain variances and actions to address them.
• Own account profitability, manage part-number lists and price increases, defend margin in negotiations, and understand cost structure and product mix.
• Monitor TTM performance and work with site-level management to drive improvement when needed.
• Identify named programs and opportunities early; gather Gerber data and technical requirements to enable quoting and capability assessment.
• Deliver pricing, lead-time, and manufacturing commitments to support new product introduction, customer engineering stage gates, qualification, production ramp, and allocation share.
• Maintain current CRM records for contacts, opportunities, and activities; map customer organizations and expand relationships across buyer, engineering, program-management, and executive levels.
• Own three-to-five-year capacity, technology, and revenue roadmaps for each account and incorporate anticipated customer needs into TTM planning.
• Prepare, arrange, and participate actively in customer business reviews; publish notes and actions, manage follow-up, lead negotiations, and provide daily support as required.
• Communicate customer initiatives, requests, capacity and technology requirements, comments, and action items to TTM management, and follow through on commitments.
• Work with TTM C&C support teams on negotiation spreadsheets and research for QBRs and other activities.
• Provide guidance and support to TTM regional sites in coordination with TTM sales.
• Participate in and adopt new tools, initiatives, and strategies intended to improve business productivity and performance; support special projects assigned by management.
• Prepare written correspondence for customers and TTM employees and management as needed.
• Develop new accounts within or outside the primary assigned accounts when asked.
• Comply with export-control policies and applicable laws; support plant-level implementation and enforcement of corporate export policies, provide training and assistance, conduct periodic audits as required, prepare license-application documentation as required, and provide feedback to the Corporate Export Compliance Office.
• Follow export and ITAR requirements related to restricted product and technical-data access, foreign-person visitor identification and authorization, shipments leaving the United States, and vendor approvals for ITAR manufacturing and services.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Flexible spending and health savings accounts.
• Accident benefits.
• Life insurance and disability benefits.
• Paid vacation and holidays.
• Benefits are available on the first of the month following the date of hire; some positions offer only PTO and holiday benefits.
• An annual or quarterly company bonus may apply based on position assignment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior