Global Account Manager

AIG • Jeffersonville, IN

1d • Onsite

About The Position

The Global Account Manager supports delivery of strategic initiatives across AIG’s global account portfolio. Reporting to the AVP, Global Account Manager, the role focuses on meeting client commitments, managing key components of new program launches, and supporting growth initiatives.

Working across account management and other functions, this position drives alignment, accountability, and progress on complex, multi-stakeholder initiatives. The role translates strategic priorities and client commitments into executable plans and coordinates their delivery. The successful candidate can work independently, bring structure to ambiguity, coordinate across teams, and develop materials and analysis to support decision-making.

AIG asks team members to be primarily in the office to support in-person collaboration. AIG describes its Total Rewards Program as a comprehensive benefits package focused on health, wellbeing, financial security, and professional development. The company also highlights continuous learning and development, an inclusive culture, and reasonable accommodations for applicants and employees with disabilities.

Requirements

• 3–5 years of experience in account management, operations, program delivery, or similar roles within complex environments.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Ability to operate independently and drive progress without constant direction.
• Strong communication and problem-solving skills.

Nice To Haves

• Experience in insurance, warranty, or service contract programs.
• Experience supporting global or multi-market initiatives.

Responsibilities

• Partner with the Global Account Manager to execute account initiatives, including program launches, customer experience, expansions, and operational changes across multiple markets.
• Translate business development strategies and client commitments into action plans with owners, timelines, and dependencies.
• Track progress, identify risks, and proactively drive issue resolution.
• Understand regulatory requirements across different markets.
• Build business cases, summaries, and structured reporting.
• Coordinate legal, underwriting, claims, finance, product, and IT teams around priorities and deliverables.
• Ensure teams are coordinated and informed, with clear expectations and timelines.
• Escalate and help resolve delivery blockers.
• Communicate with client counterparts to maintain alignment on timing and deliverables.
• Establish structure for tracking and executing account initiatives, including timelines, trackers, and dependencies.
• Maintain documentation and working files to support transparency and continuity.
• Identify opportunities to improve processes and ways of working.
• Learn pricing and P&Ls to track efficiencies and measure post-launch success.
• Support internal and client-facing updates, including QBRs and executive readouts.
• Track KPIs and understand how success is measured across programs.

Benefits

• A comprehensive Total Rewards Program with benefits focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed