Global Account Manager (Boston)

Gresham • Boston, MA

2d

About The Position

The Global Account Manager owns and grows Gresham’s largest and most strategic client relationships across the region. The role serves as the primary commercial contact for a portfolio of enterprise accounts—including banks, investment managers and other financial institutions—across Gresham’s offerings.

The position protects and expands recurring revenue by supporting confident renewals, encouraging adoption of new functionality, and establishing Gresham as a long-term strategic partner. It works closely with Product, Professional Services and Customer Success. The role also maintains account, pipeline and forecast information and reports portfolio health directly to the CEO.

Gresham states that it is committed to a diverse and inclusive workforce, makes employment decisions based on merit, skills and potential without discrimination based on protected characteristics, and provides reasonable adjustments throughout recruitment and employment.

Requirements

• Proven experience in a Global Account Manager, Key Account Manager or senior Client Relationship role; enterprise financial services or fintech experience is ideal.
• Track record of owning commercial relationships with C-level and senior stakeholders at banks, investment managers or corporates.
• Demonstrated ability to grow and retain a multi-account portfolio, including renewals, negotiations and expansion opportunities.
• Strong commercial and analytical skills, including confidence presenting account plans, forecasts and portfolio health to senior leadership.
• Excellent written and verbal communication skills and ability to build trusted relationships across client organisations and internally with Product, Customer Success and Professional Services.

Nice To Haves

• Experience with enterprise data management, data automation, reconciliation or capital markets data platforms.
• Familiarity with Gresham’s offerings or comparable enterprise data management and reconciliation products.
• Experience working with clients and colleagues across multiple time zones.
• CRM proficiency, such as Salesforce or HubSpot, for pipeline, forecasting and account planning.

Responsibilities

• Own the end-to-end commercial relationship for a portfolio of enterprise accounts across Gresham’s products and services, serving as the trusted senior contact for renewals, expansion and escalations.
• Build and execute account growth plans, identifying cross-sell and upsell opportunities in partnership with Product and Sales.
• Lead commercial negotiations and manage portfolio renewals to protect and grow recurring revenue and minimise churn risk.
• Partner with Customer Success and Professional Services to support product adoption and help clients realise measurable value from their investment.
• Advocate for clients internally by sharing market and account intelligence with Product and Leadership to inform roadmap and go-to-market priorities.
• Maintain accurate account plans, pipeline and forecast data, and report portfolio health directly to the CEO.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed