Global Account Manager

Poclain • Sturtevant, WI

8h

About The Position

The Global Account Manager at Poclain Hydraulics leads the commercial relationship with a strategic customer whose operations and decision-makers span multiple countries. The role develops the global account strategy, identifies new business opportunities, and coordinates Poclain colleagues and resources to support the customer’s needs and profitable growth.

The position works with customer engineering, purchasing, manufacturing, and executive teams worldwide, and collaborates with Poclain teams across sales, engineering, quality, and operations. It combines technical understanding with commercial judgment, covering opportunities from early application discussions through long-term agreements. The role reports to the North American General Manager and works closely with the Group Manager of Global Accounts. Frequent international travel is part of the role.

Requirements

• Engineering degree.
• At least eight years of relevant industry experience.
• Technical curiosity and commercial understanding to connect customer applications with Poclain’s products and capabilities.
• Experience developing customer relationships and negotiating commercial agreements.
• Understanding of project management and coordination required to advance technical sales opportunities.
• Ability to influence colleagues across functions and locations without direct reporting authority.
• Strong communication, presentation, and negotiation skills.
• Proficiency in English.
• Proficiency with Microsoft Office and ability to maintain accurate customer and opportunity information.
• Ability to undertake frequent international travel.

Nice To Haves

• Industrial sales experience in an international environment.

Responsibilities

• Develop a global account strategy based on the customer’s organization, priorities, and growth plans, aligning Poclain’s approach across locations and decision centers.
• Identify potential applications, upcoming equipment redesigns, and opportunities to expand Poclain’s presence.
• Build relationships with technical and operational teams, purchasing leaders, and senior management.
• Negotiate pricing, long-term agreements, warranty provisions, payment and shipping terms, and other commercial conditions.
• Coordinate local sales engineers supporting the customer’s facilities, providing direction and maintaining a consistent commercial approach.
• Partner with application and project engineering to advance new business opportunities and oversee the commercial accuracy of contract reviews.
• Represent the customer within Poclain, ensuring quality, cost, and delivery expectations are understood and reflected in priorities and performance targets.
• Manage account performance against growth, margin, pricing, and cash objectives.
• Lead the resolution of commercial disputes and claims.
• Travel internationally to customer decision centers, engineering and purchasing offices, and manufacturing facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior