Global Account Manager

AIG Insurance • Jeffersonville, IN

6h • Onsite

About The Position

The Global Account Manager supports delivery of strategic initiatives across AIG’s global account portfolio. Reporting to the AVP, Global Account Manager, the role is responsible for meeting client commitments, managing key components of new program launches, and supporting growth initiatives. Working across functions, the position drives alignment, accountability, and progress on complex, multi-stakeholder initiatives, translating strategic priorities and client commitments into executable plans. The role requires operating independently, bringing structure to ambiguity, coordinating across teams, and preparing materials and analysis to support decision-making.

The position partners with the Global Account Manager on initiatives such as program launches, customer experience, expansions, and operational changes across markets. It coordinates with internal functions and client counterparts, tracks deliverables and KPIs, identifies risks and blockers, and supports internal and client-facing updates. AIG asks team members to work primarily in the office to support in-person collaboration.

Requirements

• 3–5 years of experience in account management, operations, program delivery, or similar roles within complex environments.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Ability to operate independently and drive progress without constant direction.
• Strong communication and problem-solving skills.

Nice To Haves

• Experience in insurance, warranty, or service contract programs.
• Experience supporting global or multi-market initiatives.

Responsibilities

• Support execution of key account initiatives, including program launches, customer experience, expansions, and operational changes across multiple markets.
• Translate business development strategies and client commitments into action plans with defined owners, timelines, and dependencies.
• Track progress, identify risks, and proactively drive issue resolution.
• Build business cases, summaries, and structured reporting.
• Coordinate across legal, underwriting, claims, finance, product, and IT to align priorities and deliverables.
• Keep teams coordinated and informed, with clear expectations and timelines.
• Escalate and help resolve blockers affecting delivery.
• Communicate with client counterparts to maintain alignment on timing and deliverables.
• Establish and maintain initiative tracking, including timelines, trackers, and dependencies.
• Maintain documentation and working files to support transparency and continuity.
• Identify opportunities to improve processes and ways of working.
• Learn pricing and P&Ls to track efficiencies and measure post-launch success.
• Support preparation of internal and client-facing updates, including QBRs and executive readouts.
• Track KPIs and understand how success is measured across programs.

Benefits

• Comprehensive Total Rewards benefits package focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed