Global Account Manager

Jabra•Lowell, MA

5d•$94,000 - $130,000•Remote

About The Position

Jabra is seeking a skilled sales professional to join its North America customer sales team. The Global Account Manager leads new business development, account planning and management, and sales execution for selected global Fortune 500 customers. The role uses solution-selling methods, disciplined CRM practices, and effective account management to generate revenue and meet sales targets. As a senior member of the North America High Touch Sales team, the Global Account Manager applies business and financial acumen to uncover opportunities in complex global organizations. The role aims to establish Jabra as the category standard across its named accounts and is suited to a self-directed, results-driven professional with strong presentation skills. The position is remote in North America and may require up to 60% domestic and international travel. Target annual compensation is $94,000–$130,000, plus sales commission.

Requirements

Bachelor’s degree in business.
At least 7–10 years of national or global end-customer sales experience.
Experience selling through indirect channels.
Demonstrated experience presenting to groups and C-level contacts.
Telecommunications or technology experience.
Customer-focused relationship-building, sales-process, and account-management skills.
Proficiency with CRM and Microsoft Office applications for territory management and reporting.
Strong oral and written communication skills.
Ability to capture, process, and analyze data to support sound decisions.
Ability to work effectively in a global team sales environment.
Demonstrated sales excellence in a global or national account position.
Sound, self-directed decision-making and the ability to solve problems while communicating clearly and professionally with clients.
Ability to balance immediate and short-term needs with long-term objectives.
Solid business and financial acumen.
Ability to work from a home office as a self-directed, organized, and self-motivated professional with effective time-management skills.

Nice To Haves

Enterprise account management experience.
Sales project management experience.
International experience.

Responsibilities

Identify prospects within large, decentralized global accounts and follow up to develop new business opportunities and sales pipeline.
Use solution-selling processes and CRM to build and manage a pipeline that supports sales objectives.
Execute global account plans to capture customer category share and build long-term relationships that generate recurring revenue across regions.
Develop reseller and strategic alliance partnerships to penetrate accounts, identify opportunities, generate run-rate revenue, and manage sales projects through close.
Provide customer feedback and market insight to support Jabra’s go-to-market strategy, programs, and offerings.
Manage individual operating expenses within annual finance guidelines.
Develop and execute global account sales plans to meet regional and global revenue goals, gross-margin targets, and other key metrics.
Establish professional relationships with key customer personnel and conduct account mapping.
Coordinate global company support, service, and management resources to meet account objectives and customer expectations.
Manage account planning for assigned global customers, including mutual business and performance objectives, financial targets, and one- and three-year milestones.
Assess and validate customer needs regularly and coordinate support-staff engagement as needed.
Align with other regions on account knowledge transfer, planning, and collaboration.
Coordinate project implementation, identify issues, recommend solutions, and conduct recurring evaluations with six-month updates.
Manage customer proof-of-concept and product testing or qualification projects.
Help customers identify product use cases by employee profile and deliver customized product and service solutions.
Manage activities for targeted account sales and marketing campaigns or programs.
Build and nurture relationships with local contacts in Jabra’s reseller and strategic alliance partner network.
Input, manage, and analyze CRM and other customer sales data to develop and implement financially sound sales strategies.
Discuss trends that may affect success with management and recommend solutions and courses of action.