Glass Shop Manager

Portland Glass•Rutland, IL

3d•$70,000 - $80,000

About The Position

Portland Glass, part of the Neighborly family, provides glass repair and replacement services through more than 34 locations throughout the Northeast. The Glass Shop Manager oversees retail store operations, customer service, employee safety and development, financial performance, and inventory purchasing. The role helps ensure glass installations are performed safely and meet designated architectural specifications, while maintaining efficient operations and a high standard of customer service.

Requirements

Prior experience in business management.
Proficiency in Microsoft Office and related computer programs.
Strong communication and customer service skills.
Ability to understand and analyze budgets, financial statements, inventory, and related retail business procedures and reports.
Ability to pass a background check and drug test, consistent with applicable state laws.
High school diploma or GED.
Ability to lift at least 75 pounds.

Nice To Haves

Prior glass experience or experience in related skilled trades.
Associate or bachelor's degree.

Responsibilities

Ensure employees and team members adhere to Portland Glass safety standards; conduct regular safety meetings and inspect personal protective equipment (PPE).
Oversee proper procedures for safe glass installations that meet designated architectural specifications.
Manage the retail store to exceed customer expectations and resolve customer escalations professionally and promptly.
Read, understand, and analyze monthly financial statements and make improvements as needed.
Coach and develop team members, supporting success in their roles and identifying opportunities for recognition and development.
Purchase inventory and products to serve customers efficiently while staying within budget.