Glass Shop Manager

Portland Glass•Methuen, MA

8d•$75,000 - $85,000

About The Position

The Glass Shop Manager oversees the Portland Glass retail store and team, ensuring safe and specification-compliant glass installations, excellent customer service, and effective business operations. The role includes managing safety practices, addressing customer escalations, reviewing financial performance, developing employees, and purchasing inventory within budget.

Requirements

Prior experience in business management.
Proficiency in Microsoft Office and related computer programs.
Strong communication and customer service skills.
Ability to understand and analyze budgets, financial statements, inventory, and related retail business procedures and reports.
Ability to pass a background check and drug test per applicable state laws.
High school diploma or GED.
Ability to lift a minimum of 75 pounds.

Nice To Haves

Prior glass experience or experience in related skilled trades.
Associate or bachelor's degree.

Responsibilities

Ensure employees and team members follow Portland Glass safety standards; conduct regular safety meetings and inspect personal protective equipment.
Oversee the use of correct procedures for safe installations that meet designated architectural specifications for glass installation.
Manage the retail store to exceed customer expectations and resolve customer escalations professionally and promptly.
Read, understand, and analyze monthly financial statements and make improvements as needed.
Coach and develop team members, supporting success in their roles and identifying opportunities for recognition and development.
Purchase inventory and products sufficient to serve customers efficiently while staying within budget.