Glass Shop Manager - Store#16

Driven Brands Inc.•Memphis, TN
•$50,000 - $65,000

About The Position

Auto Glass Now is hiring a Shop Manager to lead a team of Auto Glass Technicians and Customer Service Representatives at a shop location. The role involves managing daily shop operations and ensuring the team follows Auto Glass Now standards for windshield repair and automotive glass replacement. Paid training is provided at $25 per hour; after training, which takes less than 60 days, candidates may be eligible for promotion to Shop Manager. The posting states that managers can earn $50,000–$65,000 or more per year after training, with experienced managers potentially earning $25 per hour or more plus bonuses. The company considers leadership experience from a range of settings, including glass locations, automotive shops, restaurants, retail, and other businesses. Previous auto-glass experience is not required. Managers may also assist with customer questions and glass repairs. The position requires physical activity, work in hot or cold weather when necessary, and willingness to work early hours and up to 55 hours per week on occasion.

Requirements

  • Valid driver’s license.
  • Must pass a drug test for safety.
  • Basic computer operating skills.
  • Must be willing to work early hours and up to 55 hours per week on occasion.
  • Able to lift up to 50 pounds.
  • Able to maneuver around vehicles to position safely during installations.
  • Able to walk, stand, bend, stoop, twist, and perform activities involving holding, grasping, pulling, and turning for extended periods.
  • Willingness to work in hot or cold weather conditions if necessary.

Nice To Haves

  • Leadership or management experience in auto glass, automotive shops, restaurants, retail stores, or other businesses.
  • Auto-glass or related trade experience; experience is valued but not required.

Responsibilities

  • Recruit, interview, onboard, and train new Glass Technicians and Customer Service Representatives.
  • Create employee schedules and submit payroll.
  • Control inventory, including conducting End of Period and End of Year inventory.
  • Balance registers, close out invoices, and make bank deposits.
  • Place product orders and physically restock inventory as necessary.
  • Understand the shop’s financials, drive results, and use the budget wisely.
  • Conduct quarterly employee evaluations.
  • Support team members with duties such as responding to customer questions and repairing glass.
  • Provide excellent customer service.
  • Lead the team in following Auto Glass Now standards for windshield repair and automotive glass replacement.

Benefits

  • Paid training at $25 per hour.
  • Paid time off.
  • Health insurance.
  • Vision insurance.
  • Dental insurance.
  • 401(k) company match.
  • Early access to up to 50% of earned wages through the myFlexPay program.
  • Bonuses for managers.
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