Retail Store Manager – Quilt Shop

The Grace Company•West Jordan, UT

2d•Onsite

About The Position

The Store Manager is responsible for daily store operations, team leadership, and delivering a welcoming, knowledgeable customer experience. The primary focus is building and managing a capable team through consistent training, clear expectations, coaching, and accountability. Working closely with the Director of Customer Experience, the Store Manager translates store goals and priorities into daily action. The role also supports merchandising, inventory management, sales planning, and social media content. This is a full-time, salaried position working in the store five days per week. The schedule includes Saturdays, Sundays off, and one weekday off coordinated with store coverage needs. Store hours are Monday through Saturday, 10:00 a.m. to 5:00 p.m.; work may also occur before opening or after closing for preparation, training, and operational responsibilities. Occasional schedule adjustments may be needed for classes, promotions, and special events. A Saturday rotation may be considered in the future as staffing and coverage allow. The Director of Customer Experience establishes overall strategy, product selection, promotional direction, training standards, and broader customer experience priorities. The Store Manager owns daily execution, staffing, employee coaching, and operational follow-through; makes routine decisions within established guidelines; keeps the Director informed; and raises issues requiring broader decisions or changes.

Requirements

Previous management experience, including direct responsibility for supervising, training, and coaching employees.
Demonstrated ability to set expectations, address performance concerns, and hold a team accountable.
Strong organizational skills and ability to manage competing priorities while following through on details.
Confident problem-solving and customer service skills.
Comfort using point-of-sale, order management, and inventory systems.
Ability to interpret sales information and use it to guide daily decisions.
Comfort creating basic social media photos and videos.
Interest in fabric, sewing, or quilting, and willingness to develop strong product knowledge.

Nice To Haves

Quilt shop or related specialty retail experience.

Responsibilities

Lead the store team and establish clear expectations for customer service, productivity, teamwork, and daily responsibilities.
Manage employee schedules, shift coverage, and daily assignments to maintain appropriate staffing.
Own onboarding and ongoing employee training using the training structure established with the Director of Customer Experience.
Coach employees on product knowledge, store systems, sales techniques, and customer service.
Provide regular feedback, address performance concerns promptly, document issues and progress as appropriate, and participate in employee evaluations and personnel decisions in coordination with the Director.
Build a supportive team culture where employees communicate clearly, take initiative, and follow through on responsibilities.
Serve as the first point of contact for daily store questions, employee needs, and operational issues.
Oversee opening and closing procedures, store readiness, cleanliness, organization, and completion of daily tasks.
Ensure customers receive attentive service and helpful guidance on fabric, notions, quilting supplies, and store offerings.
Resolve customer concerns within established guidelines and escalate larger or recurring issues.
Troubleshoot order issues in Admin and coordinate with other departments when needed.
Identify operational problems and recommend practical improvements.
Oversee inventory receiving, pricing, labeling, stocking, and organization.
Maintain accurate inventory practices through staff training, routine checks, and follow-up on discrepancies.
Monitor stock levels and communicate replenishment needs, customer requests, and product trends to the Director of Customer Experience.
Maintain attractive, shoppable displays featuring products, seasonal collections, store samples, and promotions.
Coordinate routine display updates and carry out larger merchandising changes in partnership with the Director.
Help develop sales and promotional ideas using customer feedback, team observations, and product performance.
Execute approved promotions, preparing signage, displays, pricing, and team communication before launch.
Train the team on current offers and featured products so employees can explain them to customers.
Monitor progress toward store sales goals and coach the team on product recommendations and related purchases.
Share sales results and observations with the Director to help improve future sales and promotions.
Support the store's social media strategy by capturing photos and videos of products, displays, projects, classes, and store activity.
Collaborate with the Director to identify content opportunities tied to store priorities and help prepare products and displays for content creation.
Contribute customer questions, product highlights, and project ideas that can become useful content.