Automotive Shop Store Manager - Store 789

Monro Inc.•Dunkirk, MD

About The Position

The Store Manager is a salaried role providing day-to-day leadership to store employees, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates and leads store operations. The role supports Monro’s vision by promoting products and services and delivering quality automotive service and tires to guests.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of products, services, and the automotive industry, and achieve sales goals.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services to support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition and in guest-ready condition according to Monro standards.
Schedule guest appointments and assign teammates according to their skill levels to complete vehicle services and repairs efficiently and on time.
Inform guests about and recommend tire and service products and promotions to achieve sales goals.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to support satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.